How to Change Your SASSA Phone Number for SRD Grant

I know firsthand how it pains when you need to change the phone number linked to your SASSA SRD grant.

I lost my old phone a while ago, and all those important updates about my grant payments were going to a number I couldn’t access anymore.

It was a bit confusing at first to figure out how to switch my number, especially since I couldn’t remember my application ID.

After some searching and a trip to my local SASSA office, I got it all sorted out.

Since I went through the process myself, I thought I’d share a guide to help others in the same situation.

Method 1: Changing Your SASSA Phone Number Without an Application ID

1. Find your nearest SASSA office:
   • Online search: Look for “SASSA office near me.
   • SASSA website: Use the branch finder on https://srd.sassa.gov.za/.
2. Visit the SASSA office: You must go in person for this change.
3. Speak to a representative: Explain that you need to update your SRD grant phone number and don’t have your application ID.
4. Show your ID: This verifies who you are.
5. Provide old and new phone numbers: Be prepared to give both.
6. Complete a form: The SASSA representative will provide this. Include your updated information and why you’re making the change.
7. Review your information: Double-check for any errors before submitting the form.
8. Wait for processing: SASSA will update their system. This may take some time.
9. Look for confirmation: You should receive an SMS on both your old and new phone numbers when the change is successful.

Method 2: Changing Your SASSA Phone Number Using an Application ID

Step 1: Open the Details Change Link

Go directly to the SASSA details change page at https://srd.sassa.gov.za/sc19/contact. This page is specifically designed for updating your contact details, including your phone number.

Step 2: Enter Your Identification Information

On this page, you’ll need to input your SA ID number and the application ID you already have or retrieved using Method 1.

Step 3: Submit Your Details

Click ‘Submit’ after entering your ID numbers. This action will take you further into the process of updating your phone number.

Step 4: Verify Your Details

The system may ask you to verify your details, including your email. This step is crucial for security and ensuring the information is linked to the correct individual.

Step 5: Specify the Reason for the Change

You’ll be prompted to enter a reason for changing your phone number. This helps SASSA understand your needs and process your request effectively.

Step 6: Enter Your New Phone Number

Input the new phone number that you wish to use for your SRD grant communications. Ensure this number is correct and active, as you will receive an OTP on it.

Step 7: Receive and Enter the OTP

After clicking on ‘Get OTP,’ you’ll receive a code for your new phone number. Enter this code on the website to confirm your identity and approve the phone number change.

Step 8: Completion

Once you’ve verified the OTP, your phone number update process is complete. SASSA will now use the new number you provided for all related communications.

Things to Keep in Mind When Changing Your SRD Contact Details

When updating your SRD contact details, there are several crucial points to keep in mind to ensure the process goes smoothly:

Single Update Limit: You can only submit one request to update your contact details within a 24-hour period.

It’s essential to plan accordingly and make sure you enter your information correctly on your first attempt to avoid waiting an additional day to make any corrections​​.

Detailed Update Steps: The process involves visiting the SRD SASSA website, entering your ID number, application ID, new phone number, and email address, and then submitting the changes.

You’ll need to provide a reason for the change, receive and enter an OTP sent to your new number, and submit the final confirmation​​.

Verification and Confirmation: After submitting your updated information, SASSA will verify the new details.

It’s possible to receive a confirmation via SMS or other communication means to confirm the successful update of your phone number​​.

Accuracy is Crucial: Ensure the new phone number is active and registered in your name to avoid potential issues during the process.

This step is crucial for the successful receipt of future communications and grant payments​​.

Alternative Offline Methods: If you prefer or need to update your contact details offline, you can do so by contacting SASSA directly via their helpline or visiting a local SASSA office.

Be prepared to verify your identity and provide the necessary documentation​​.

User Experiences: Some users have expressed difficulties in changing their contact details, citing issues with website links not opening or delays in processing.

Patience and persistence are key, and reaching out for direct assistance from SASSA might be necessary if you encounter similar issues​​.

Keeping your contact details up-to-date with SASSA is vital for receiving important information and ensuring the uninterrupted receipt of your grant.

If you face any challenges during the update process, don’t hesitate to contact SASSA for assistance.