How to Change Your SRD Phone Number without An Application ID?

If you need to update your SASSA SRD phone number but don’t have your Application ID, don’t worry.

I’m here to guide you through each step so you can make the change smoothly and easily.

Many people find themselves in this situation, and it’s important to know that you can still update your contact details without the Application ID.

I’ll make sure every step is clear and easy to follow, so you can update your phone number without any hassle.

Things You Need to Change YOUR SASSA Srd Number

To change your SASSA Grant phone number, you’ll need the following:

1. Your South African ID number: This is your 13-digit identification number.

2. One of the following:

3. Your new phone number: This is the number you want to use for future communication from SASSA.


1. Find your nearest SASSA office

You can often find the address of your local SASSA office online by searching “SASSA office near me” or using the branch finder on the official SASSA website (

2. Visit the SASSA office in person

You’ll need to go to the office yourself since you can’t update this information online without an application ID.

3. Talk to a SASSA representative

Once at the office, find a staff member and explain clearly:

  • You receive the SRD grant
  • You need to change the phone number linked to your grant
  • You don’t remember your application ID

4. Show your South African ID

This is how they’ll confirm your identity. It’s a small green book or a smart card with your picture, name, and a 13-digit identification number.

5. Provide your current phone number

They will need the phone number currently connected to your SRD grant. This might be an old number you no longer use, but you’ll need to know it to change it.

6. Give your new phone number

Make sure this is a number you have access to! This will become the main way SASSA contacts you about your grant.

7. Fill out a form

The SASSA representative will likely give you a form where you need to write down your:

Updated contact information, including your new phone number

Reasons for changing the number (e.g., lost your old phone, the number’s no longer in service).

8. Double-check everything

Before giving the form back, make sure you didn’t make any mistakes writing down your information. A wrong number could cause problems!

9. Wait for the update

SASSA will handle changing the number in their system. This might take some time.

10. Check for confirmation

You’ll likely receive a text message (SMS) on both your old AND new phone numbers when the change is complete.

Extra Tips:

  • Go during office hours: SASSA offices are likely closed on weekends and public holidays.
  • Be polite and patient: The staff are there to help, and being friendly helps the process go smoothly.
  • Protect your new number: Don’t give your new phone number to anyone you don’t trust, especially if it’s connected to how you get money.

You CANNOT change your SRD phone number online without an application ID. This process must be done in person for security reasons.

Let me know in the comment section below if you have other questions about your SRD grant!

23 thoughts on “How to Change Your SRD Phone Number without An Application ID?”

    • Hi Tsholo .

      I called Sassa call centre number 6 weeks ago to change my cell number. It was in the first week of March. I’ve called them once every week to check on the process until one Agent called Grace said to me I need to be patient for the sms or call I’ll receive from Sassa as there are people in line who made the same request 12 months ago and haven’t been helped as Sassa has a backlog of such queries.
      Patrick from Hammanskraal

  1. My son needs help with his application that he applied for in Dec. He has not received one payment the customer service said his number is incorrect. We only used one number when applying and got a OTP but no confirmation for the Application ID. We went into sassa office today and they sent us away with phone numbers for customer service. He missed 4 payments since he applied. I’m suspecting fraud on his application. Please help

  2. I want to change my number too, i know my application ID and the cellphone number but it fails when i try changing through the website please update your system its over a year now.

  3. I would love to change my number cause it is saying I should do identity verification so I lost that old number please help

  4. I don’t remember the phone number that i used for my srd R350 application. I want to make an appeal cos’ my grant was suspended. Help me pls.


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