If you need to update your SASSA SRD phone number but don’t have your Application ID, don’t worry.
I’m here to guide you through each step so you can make the change smoothly and easily.
Many people find themselves in this situation, and it’s important to know that you can still update your contact details without the Application ID.
I’ll make sure every step is clear and easy to follow, so you can update your phone number without any hassle.
Things You Need to Change YOUR SASSA Srd Number
To change your SASSA Grant phone number, you’ll need the following:
1. Your South African ID number: This is your 13-digit identification number.
2. One of the following:
- Your application ID: This is a 6-digit number issued by SASSA when you applied for the grant. (Don’t Worry, this guide is for those without an application ID)
- The phone number currently registered with your SASSA account: If you don’t have your application ID, you can use the phone number currently associated with your account to retrieve it.
3. Your new phone number: This is the number you want to use for future communication from SASSA.
STEP-BY-STEP GUIDE TO CHANGING YOUR SRD NUMBER WITHOUT AN APPLICATION ID
1. Find your nearest SASSA office
You can often find the address of your local SASSA office online by searching “SASSA office near me” or using the branch finder on the official SASSA website (https://srd.sassa.gov.za/).
2. Visit the SASSA office in person
You’ll need to go to the office yourself since you can’t update this information online without an application ID.
3. Talk to a SASSA representative
Once at the office, find a staff member and explain clearly:
- You receive the SRD grant
- You need to change the phone number linked to your grant
- You don’t remember your application ID
4. Show your South African ID
This is how they’ll confirm your identity. It’s a small green book or a smart card with your picture, name, and a 13-digit identification number.
5. Provide your current phone number
They will need the phone number currently connected to your SRD grant. This might be an old number you no longer use, but you’ll need to know it to change it.
6. Give your new phone number
Make sure this is a number you have access to! This will become the main way SASSA contacts you about your grant.
7. Fill out a form
The SASSA representative will likely give you a form where you need to write down your:
Updated contact information, including your new phone number
Reasons for changing the number (e.g., lost your old phone, the number’s no longer in service).
8. Double-check everything
Before giving the form back, make sure you didn’t make any mistakes writing down your information. A wrong number could cause problems!
9. Wait for the update
SASSA will handle changing the number in their system. This might take some time.
10. Check for confirmation
You’ll likely receive a text message (SMS) on both your old AND new phone numbers when the change is complete.
Extra Tips:
- Go during office hours: SASSA offices are likely closed on weekends and public holidays.
- Be polite and patient: The staff are there to help, and being friendly helps the process go smoothly.
- Protect your new number: Don’t give your new phone number to anyone you don’t trust, especially if it’s connected to how you get money.
You CANNOT change your SRD phone number online without an application ID. This process must be done in person for security reasons.
Let me know in the comment section below if you have other questions about your SRD grant!
I want to change a cell number
I want to change my cell number
Yes
I want to change my cell no..I lost my phne using a new no
0632752268
I want to change the number that I have applied with because I have lost the sum card I want to put the new number that I am using them now
Hi Tsholo .
I called Sassa call centre number 6 weeks ago to change my cell number. It was in the first week of March. I’ve called them once every week to check on the process until one Agent called Grace said to me I need to be patient for the sms or call I’ll receive from Sassa as there are people in line who made the same request 12 months ago and haven’t been helped as Sassa has a backlog of such queries.
Patrick from Hammanskraal
I want to change a number I applied with I lost my cell phone and I think there is someone using.my details to get my money
Yes
thanks for sharing this
My son needs help with his application that he applied for in Dec. He has not received one payment the customer service said his number is incorrect. We only used one number when applying and got a OTP but no confirmation for the Application ID. We went into sassa office today and they sent us away with phone numbers for customer service. He missed 4 payments since he applied. I’m suspecting fraud on his application. Please help
I want to change my cell number reason I lost my phone and my previous number no longer exist
I want to change my number too, i know my application ID and the cellphone number but it fails when i try changing through the website please update your system its over a year now.
Hi I want to change my phone number:0664408301
I want to change my phone number.
I want to change the cell number that i was using because I lost the sim card.
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I want to change my phone number
I would like to change my number but have no application id
I forgot my phone number and Lost my phone..I would be thankful if someone could please tell how to change it with out my lost phone number
I’ve got the same problem may u pls send me the solution if you are helped
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Hi I need to change my phone number and everytime I tried to change it it says failed.
I don’t remember the phone number that i used for my srd R350 application. I want to make an appeal cos’ my grant was suspended. Help me pls.
2023 8 think it was Oct I applied Fr 350 and ma application was approved and then I didn’t fill Fr bank details
So now when I checked ma status ma no that I used Fr ma application it doesn’t exist pls wat can I do
I didn’t fill ma bank details and the no dat I used Fr application doesn’t show up it shows fail
I lost my sim card so my kids are struggling to get their srd I want to change their application to this number please help me
I need to change my number
I want to change my bank details
I cancel srd by mistk i did reconsilation now when I am checking my status saying approved be patient for the date and it’s for aug to oct 2021 what to do?
Thembakazi Ndibi ,I want to change a cellphone number and Bank details to this number 0661436372 …. Bank details: 1139371302
What is your ID number and previous number
I want to change contact because i lost my previous phone number and it no longer exist and i need to change banking details
I lost in my old simcard I applied with now I need help to change my number to this new number I have now plz hlp
I know my previous number and my application ID but it always says FAIL.i want to change number
I want to change my phone number lost it
I have many approved 2022 to 2024 no pay date plzz help me !
Hi I’m Anathi Yamani i want to change my cellphone I lost old one please help me.
I don’t remember the phone number I used to apply what can I change it please help
I want To change Contact because I Lost My previous number.