SASSA Reconsideration Application Process

If your SASSA grant application was rejected, don’t worry! You can appeal the decision through a reconsideration process.

I understand it can feel frustrating and confusing. That’s why I’ve created this guide to help you through it.

I’ll break down the steps in clear, simple language, whether you choose to submit your reconsideration online or visit the SASSA office in person.

I’ll also explain how to check your application status so you can stay informed throughout the process.

The goal here is to make sure you have the best chance of getting your grant approved.

Step-by-Step Process to Submit the SASSA Reconsideration Appeal

If your SASSA grant application for financial assistance was rejected, don’t give up!

You have the right to appeal the decision by submitting a reconsideration request.

This guide will walk you through the entire online process, step-by-step, in simple and clear language.

It’s highly recommended to apply for reconsideration online. It’s faster and more convenient, and you can avoid long queues at SASSA offices.

Before you begin:

Appealing a Rejected SASSA Grant Application Through the SASSA Website

Steps to submit a reconsideration request online:

1. Visit the official website:

  • Open your internet browser (like Google Chrome or Safari) on your computer or phone.
  • In the address bar, type “” and press Enter. This will take you directly to the SASSA reconsideration webpage.

2. Enter your details:

3. Verify with OTP:

  • Once you’ve entered your details, click the button labelled “Send pin”.
  • You’ll receive a One-Time Pin (OTP) via SMS on the phone number you provided.
  • Enter the received OTP in the designated field on the webpage.
  • Clicking “Submit” will log you into the reconsideration portal.

4. Navigate and select:

  • Once logged in, look for the “Reconsideration” tab on the top menu and click it.
  • On the reconsideration page, you’ll see a list of months for which you can submit an appeal.
  • Carefully select the specific month for which your initial grant application was rejected.

5. Explain and support:

  • A section labelled “Reason for Appeal” will appear. Here, you need to clearly and concisely explain why you believe the decision to reject your grant application was incorrect.
  • Be specific and state your reasons in simple, easy-to-understand language. For example, you could mention any changes in your financial circumstances, any errors in the initial application, or any additional information that supports your eligibility.
  • Below the reason, you’ll find a section labelled “Supporting Documents”. This is where you can upload any documents that strengthen your appeal.
  • Click “Choose File” and select the document you want to upload. You can upload multiple documents if needed.
  • Important: Ensure the documents are clear, readable, and in a format accepted by the website (usually PDF, JPG, or PNG).

6. Submit and wait:

  • Once you’ve explained your reason and uploaded supporting documents (if any), carefully review everything for accuracy.
  • If satisfied, click the button labelled “Submit Appeal”.
  • You’ll receive a confirmation message on your screen, and a copy of your appeal will be sent to your registered phone number via SMS.

7. Wait for the decision:

  • SASSA will review your reconsideration request, and you can expect a decision within 60 to 90 working days.
  • You’ll be notified of the outcome via SMS. The message will inform you whether your appeal was successful or unsuccessful.

Additional Tips:

  • Ensure you have a stable internet connection throughout the process.
  • Be patient and wait for the notification from SASSA. You can’t check the status of your appeal online.
  • If your appeal is unsuccessful, you can still approach your nearest SASSA office to discuss your options further.

Appealing a Rejected SASSA Grant Application By Visiting the SASSA Office

While the online method is recommended, some individuals might prefer to submit their SASSA grant reconsideration request in person at the SASSA office.

Here’s a detailed guide to help you navigate the process:

Important Note: Visiting a SASSA office can be time-consuming due to potential waiting times.

Ensure you have enough time and consider the online method if possible, as it’s faster and more convenient.

Before you begin:

  • Gather documents: You’ll need several documents, including:
    • A copy of your initial SASSA application form
    • Your South African ID document (original and a copy)
    • Proof of residence (e.g., utility bill, bank statement)
    • Income statement (if applicable)
    • Any other relevant documents supporting your appeal (e.g., medical records for disability grants)
  • Prepare a clear explanation: Briefly write down the reason(s) why you believe the decision to reject your grant application was incorrect.

Steps to submit a reconsideration request in person:

1. Locate your nearest SASSA office:

  • You can find your nearest SASSA office location and contact details by visiting the official SASSA website:
  • Alternatively, you can call the SASSA national toll-free line at 0800 60 10 11.

2. Confirm office hours:

  • SASSA offices typically operate from 8:00 AM to 4:00 PM, Monday to Friday. However, it’s crucial to confirm the specific operating hours of your chosen office beforehand. You can do this by calling the office directly or checking their website (if available).

3. Visit the office during operating hours:

  • Be prepared to wait, as there might be a queue.
  • Once your turn arrives, inform the SASSA official that you’d like to submit a “reconsideration request” for a rejected grant application.

4. Obtain and complete the form:

  • The SASSA official will provide you with a reconsideration form.
  • Carefully fill out the form with your accurate and up-to-date information.
  • In the designated section, clearly explain the reason(s) for your appeal, referring to the notes you prepared beforehand.

5. Attach supporting documents:

  • Attach photocopies of all the documents you gathered in Step 1.
  • Do not submit the original documents unless specifically requested by the official.

6. Submit the form and receive confirmation:

  • Once you’ve completed the form and attached the documents, hand them over to the SASSA official.
  • They will review your request and provide you with a receipt of confirmation.
  • Keep this receipt safe as it contains your reference number, which might be needed for future communication.

7. Wait for the decision:

  • Similar to the online method, expect to wait up to 90 days for your reconsideration request to be processed.
  • SASSA will notify you of the outcome via SMS.

Additional Tips:

  • Dress appropriately and maintain a polite and respectful demeanour when interacting with SASSA officials.
  • If you have any questions or require assistance, don’t hesitate to ask the SASSA official for clarification.
  • Ensure all the documents you submit are clear, readable, and in good condition.

SASSA SRD Reconsideration Status Check

After submitting your appeal for a rejected SASSA grant, you can check its status online using the official SASSA website.

While it may take up to 90 days for your reconsideration to be processed, checking the status regularly can help you stay informed.

Here’s a detailed guide to navigate the process:

Things you’ll need:

  • Your South African ID number
  • The phone number you used during your reconsideration application
  • Stable internet connection: Make sure you have a good internet connection to avoid any interruptions during the process.


  1. Open your internet browser: This could be Google Chrome, Safari, or any browser you’re comfortable using.
  2. Go to the SASSA website: In the address bar, type and press Enter. This will take you directly to the SASSA’s appeals page.
  3. Locate the “Check Status” section: Look for a section or button labelled “Check Status” or “Track Appeal Status”. It might be on the main page or under a specific menu like “Appeals”.
  4. Enter your details: In the designated fields, carefully enter your South African ID number without spaces or hyphens. Then, enter the phone number you used when you submitted your reconsideration request.
  5. Click “Send Pin”: Once you’ve entered your details, click the button labelled “Send Pin” or something similar.
  6. Receive and enter OTP: You’ll receive a One-Time Pin (OTP) via SMS on the phone number you provided. Enter the received OTP code in the designated field on the website.
  7. View your status: Clicking “Submit” or a similar button will log you into the system and display your SASSA reconsideration status on the screen.

Understanding your status:

  • The status message will be clear and concise, informing you whether your reconsideration is “Pending”“Approved”, or “Rejected”.
  • If approved, the message might also specify the months for which your reconsideration was granted and the amount you’ll receive from SASSA.

It’s important to remember the phone number you used during your reconsideration application, as the OTP will be sent there.

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