How to Change Your SASSA Phone Number for SRD Grant

Did you lose your phone or need to switch numbers? If you get the SASSA SRD grant, you need to update your phone number right away.

Don’t worry about missed payments! I’ll show you exactly how to update your phone number with SASSA in a few easy steps.

Whether you have your application ID or not, I’ll cover both scenarios to ensure you can make the necessary changes smoothly.

This way, you’ll stay connected and keep receiving your grant on time.

Method 1: Changing Your SASSA Phone Number Without an Application ID

Step 1: Access the Application Status Link

Visit the SASSA SRD website at https://srd.sassa.gov.za/ to start the process of retrieving your application ID. This is necessary if you don’t already have this ID.

Step 2: Input Your Details

On the website, you’ll see fields to enter your information. Fill in your SA ID number and the phone number you initially used for your SRD grant application.

Step 3: Retrieve Your Application ID

After submitting your details, the website will display your application ID. Write this down or keep the page open, as you’ll need this ID for the next steps.

Step 4: Follow Method 2

Now that you have your application ID, proceed to Method 2, starting from Step 3, to change your phone number.

Method 2: Changing Your SASSA Phone Number Using an Application ID

Step 1: Open the Details Change Link

Go directly to the SASSA details change page at https://srd.sassa.gov.za/sc19/contact. This page is specifically designed for updating your contact details, including your phone number.

Step 2: Enter Your Identification Information

On this page, you’ll need to input your SA ID number and the application ID you already have or retrieved using Method 1.

Step 3: Submit Your Details

Click ‘Submit’ after entering your ID numbers. This action will take you further into the process of updating your phone number.

Step 4: Verify Your Details

The system may ask you to verify your details, including your email. This step is crucial for security and ensuring the information is linked to the correct individual.

Step 5: Specify the Reason for the Change

You’ll be prompted to enter a reason for changing your phone number. This helps SASSA understand your needs and process your request effectively.

Step 6: Enter Your New Phone Number

Input the new phone number that you wish to use for your SRD grant communications. Ensure this number is correct and active, as you will receive an OTP on it.

Step 7: Receive and Enter the OTP

After clicking on ‘Get OTP,’ you’ll receive a code for your new phone number. Enter this code on the website to confirm your identity and approve the phone number change.

Step 8: Completion

Once you’ve verified the OTP, your phone number update process is complete. SASSA will now use the new number you provided for all related communications.

Things to Keep in Mind When Changing Your SRD Contact Details

When updating your SRD contact details, there are several crucial points to keep in mind to ensure the process goes smoothly:

Single Update Limit: You can only submit one request to update your contact details within a 24-hour period.

It’s essential to plan accordingly and make sure you enter your information correctly on your first attempt to avoid waiting an additional day to make any corrections​​.

Detailed Update Steps: The process involves visiting the SRD SASSA website, entering your ID number, application ID, new phone number, and email address, and then submitting the changes.

You’ll need to provide a reason for the change, receive and enter an OTP sent to your new number, and submit the final confirmation​​.

Verification and Confirmation: After submitting your updated information, SASSA will verify the new details.

It’s possible to receive a confirmation via SMS or other communication means to confirm the successful update of your phone number​​.

Accuracy is Crucial: Ensure the new phone number is active and registered in your name to avoid potential issues during the process.

This step is crucial for the successful receipt of future communications and grant payments​​.

Alternative Offline Methods: If you prefer or need to update your contact details offline, you can do so by contacting SASSA directly via their helpline or visiting a local SASSA office.

Be prepared to verify your identity and provide the necessary documentation​​.

User Experiences: Some users have expressed difficulties in changing their contact details, citing issues with website links not opening or delays in processing.

Patience and persistence are key, and reaching out for direct assistance from SASSA might be necessary if you encounter similar issues​​.


Keeping your contact details up-to-date with SASSA is vital for receiving important information and ensuring the uninterrupted receipt of your grant.

If you face any challenges during the update process, don’t hesitate to contact SASSA for assistance.

29 thoughts on “How to Change Your SASSA Phone Number for SRD Grant”

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  3. Afternoon I have a problem,I have not receive my srd grant as from may 2023 till this day,I have no source of income but I keep on getting declined and I don’t have any income what so ever,And I have not receive any money from my account,so I will like to know what is the problem as I need this grant.

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