How to Fix ‘Identity Verification Failed’ SASSA R370 Status

I remember the panic when my SASSA SRD application status flashed “Identity Verification Failed.”

It felt like hitting a brick wall, especially with the grant’s importance. But I didn’t give up.

I meticulously combed through my application, cross-checking every detail with my official documents.

I realized a tiny typo in my bank details, a simple mistake with huge consequences.

After correcting it and submitting an appeal, the anxious wait began.

Thankfully, perseverance paid off, and my status changed to “Approved.”

I learned that even a small error can derail your application, but it’s fixable and here is how.

7 Possible Solutions to Fix Sassa ‘Identity Verification Failed’ Status

Understand Why Verification Failed: The ‘Identity Verification Failed’ status means that the information you provided to SASSA doesn’t match the records they have on file.

This could be due to typos, outdated information, or issues with your identification documents.

1. Check Your Application Details:

Personal Information: Ensure that your name, ID number, and date of birth are exactly the same on your application and your ID document.

Banking Details: Double-check your bank account number and branch code. Make sure the account is in your name.

Contact Information: Verify that your phone number and address are correct and up-to-date.

2. Verify Your Information with Home Affairs:

Recent Changes: If you’ve recently updated your name, marital status, or other details, make sure these changes are reflected in the Department of Home Affairs’ records.

In-Person Visit: If there are discrepancies, you might need to visit your nearest Home Affairs office with supporting documents (e.g., marriage certificate, ID) to update your information.

3. Update Your SASSA Application:

SASSA Website: Log into the SRD website ( using your ID number and phone number.

Correct Details: Make any necessary corrections to your application information.

4. Appeal the Decision:

30-Day Window: You have 30 days from the date of the ‘Identity Verification Failed’ status to appeal the decision.

SASSA Website: Log into the SRD website and follow the instructions for lodging an appeal.

Reasons for Appeal: Clearly explain why you believe the verification failed and provide any supporting documents.

5. Consider Biometric Verification (if applicable):

Facial Recognition: SASSA might use facial recognition technology to verify your identity. This involves comparing your photo to the one on your ID.

Fingerprint Scanning: In some cases, SASSA might require you to provide fingerprints for verification.

6. Be Patient and Persistent:

Processing Time: It may take some time for SASSA to process your appeal and update your status.

Regular Checks: Check your application status regularly on the SRD website or through the WhatsApp line.

7. Contact SASSA for Help:

Call Center: You can call the SASSA toll-free number (0800 60 10 11) for assistance.

SASSA Office: Visit your nearest SASSA office for in-person help.

Important Reminders:

  • Protect Your Information: Be cautious of scams and never share your personal details with unauthorized individuals.
  • Free Service: SASSA services are free. Don’t pay anyone who promises to help you with your application or appeal.
  • Stay Informed: Keep up to date with SASSA news and announcements through official channels.

17 thoughts on “How to Fix ‘Identity Verification Failed’ SASSA R370 Status”

  1. My first time 350 I buy chips sweets all those need for I put my stand in front of the school gate to sell those things for Childers I get electricity and a loaf of bread because I’m not working something 350 not coming I don’t have child support grant only 350 I have 3mnth ago 350 not come

  2. Idont get my srd grant since last year every icall iget story’s iget to get another story I need help about verification identity it’s long time

  3. From last year my SRD been declining reasons being:
    Identity verification,
    Means of income verified,
    I’m very said and disappointed cause I’m not working and I’m on chronic medication

  4. I never received my R350 due to identity verification is not fixed , I tried so many ways to fix it but I didn’t get any help now I’m so sad because I’m not working and I need this money .

  5. I don’t receive my srd grant from 2023 until today I tried with all ways to fix but failed howz our south Africa they treat us like foreigners

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