How to Fix Sassa R370 “Failed” Status

My heart sank when I saw the dreaded “Failed” on my SASSA status check

It was like a roadblock on my path to much-needed support.

But after taking a deep breath, I realized it wasn’t the end.

It was simply a detour. I carefully reviewed my application, made a few updates, and followed SASSA’s instructions for verification.

It took some patience, but eventually, my status changed.

This guide is the roadmap I wish I had, offering step-by-step solutions and insider tips to help you reclaim your SASSA success story.

Understanding the “Failed” SASSA Status

A “Failed” status on your SASSA check doesn’t necessarily mean your application is rejected.

It’s a signal that something needs attention before your application can be fully processed.

Common Reasons for a “Failed” Status

  • Incorrect Information: Even a small typo in your name, ID number, address, or contact details can trigger a mismatch with government records.
  • Outdated Information: If you’ve moved or changed your phone number since applying, SASSA needs the updated information to verify your eligibility.
  • Incomplete Verification: SASSA uses various methods to confirm your identity (biometrics, documents). If this process isn’t completed successfully, your status might show as “Failed.”
  • Technical Glitches: Sometimes, errors in SASSA’s system can temporarily cause a “Failed” status, even if your application is otherwise fine.

Step-by-Step Troubleshooting Guide

1. Meticulous Review of Personal Information

Gather Your Documents: Collect your ID card/book, passport, proof of address (utility bill, bank statement), and any other documents you used in your SASSA application.

Line-by-Line Comparison: Carefully compare every single detail from your SASSA application to your official documents.

Check for:

  • Spelling errors in your name or address
  • Incorrect ID number digits
  • Outdated contact information
  • Mismatched information (e.g., maiden name on application vs. married name on ID)

2. Updating Your Information with SASSA

Online Update (if available): Log into the SASSA website or app and look for an option to update your personal details.

You’ll usually need to provide supporting documents to verify any changes.

In-Person Visit: If online updating isn’t possible, go to your nearest SASSA office.

Bring all your relevant documents (originals and copies) and explain the changes you need to make.

The staff will assist you with the update process.

3. Identity Verification

Follow SASSA’s Instructions: If the “Failed” status is due to incomplete verification, SASSA will usually send you instructions on how to complete it. This might involve:

  • Visiting a designated location for biometric verification (fingerprint scanning, photo).
  • Uploading clear scans or photos of your documents through the SASSA website or app.

4. Lodging an Appeal

When to Appeal: If you’ve corrected any errors and completed verification but your status is still “Failed,” it’s time to appeal.

This is especially important if you believe the issue is due to a technical error on SASSA’s side.

How to Appeal: 

Go to the SASSA website and look for the appeals section.

Clearly explain the problem you’re facing and provide any evidence to support your claim (e.g., screenshots of the “Failed” status, proof of corrected information).

Keep a record of your appeal submission (reference number, date, etc.).

5. Persistent Follow-Up

Track Your Status: Regularly check your SASSA application status online or via SMS.

If it doesn’t change within a reasonable time frame, follow up with SASSA.

Contact SASSA: Don’t hesitate to call the SASSA helpline or visit a local office.

Explain your situation and ask for an update on your appeal.

They can provide guidance and help you navigate any further steps.

Additional Tips

Act Promptly: Don’t delay in addressing a “Failed” status, as it could hold up your application or payments.

Stay Organized: Keep copies of all your documents and any communication with SASSA. This will be crucial for follow-up and reference.

Seek Assistance: If you’re unsure about any step, reach out to SASSA’s helpline or visit an office. Their staff is there to help you.

7 thoughts on “How to Fix Sassa R370 “Failed” Status”

  1. I can’t do I.D verification and the last time I received SRD R370 was in March 2024 and the link doesn’t work and am really desperate for the SRD

  2. This would be the 5th I have not received any R350 it is now R370
    Checking his bank nothing. I am aware of others going through the same, they cannot find jobs they are between ages 50 – 58


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