How To Appeal For Declined SASSA SRD R370 Grant

I know firsthand how frustrating a declined SASSA SRD grant application can be.

You carefully fill out all the forms, provide all the necessary information, and wait with hope for that monthly R370 that provides critical support.

Then, the disappointment hits when you see that dreaded “Declined” status.

I’ve been there myself. It’s easy to feel lost and unsure of what to do next. But don’t give up – the appeals process exists for a reason.

In my case, understanding the reasons for my initial rejection and carefully preparing my appeal turned my situation around.

I want to share what I learned in hopes that others might find the same success.

Understanding the Appeal Process

Firstly, know that the appeal process is your chance to contest a rejection decision made regarding your SRD grant application.

It’s vital to act within 90 days of the rejection notice.

Preparation Before You Start

How To Appeal For SASSA SRD R370 Grant Online

If your application for the Social Relief of Distress (SRD) R370 grant was rejected and you believe the decision was incorrect, you have the right to appeal.

Here is a step-by-step guide on how to appeal the decision:

1. Accessing the SRD Appeal Website

Visit the Official SASSA SRD Appeal Portal: Start by navigating to the SRD section on the SASSA website.

This is where you will submit your appeal.

2. Entering Your Credentials

Input Your ID and Phone Number: On the appeal page, enter your 13-digit South African ID number and the mobile number linked to your application.

Receive and Enter Your PIN: After submitting your details, you’ll receive a PIN via SMS.

Enter this PIN on the website to proceed.

3. Selecting the Appeal Month

Choose the Month to Appeal: The system will show you the months for which your application was rejected.

Select the month you wish to appeal for.

Note: You need to lodge separate appeals for different months.

4. Providing Reasons for Your Appeal

Explain Your Situation: You’ll need to provide a clear and concise reason for your SASSA appeal.

Explain why you believe the rejection was incorrect.

5. Attaching Supporting Documents

Upload Necessary Documents: Attach any relevant documents that support your appeal.

This might include bank statements, proof of unemployment, or other evidence demonstrating your financial situation.

6. Reviewing Your Information

Double-check Your Details: Before submitting, ensure all the information you’ve entered is correct.

Mistakes can delay or negatively impact your appeal.

7. Submitting Your Appeal

Finalize Your Submission: Once you’ve reviewed all the information and attached the necessary documents, submit your appeal.

You’ll receive a confirmation that your appeal has been lodged.

8. After Submission

Wait for a Decision: The appeal process can take between 60 to 90 days. You will be notified of the outcome.

Keep Records: Save any confirmation emails or messages you receive for your records.

9. What to Do If You Encounter Issues

Seek Assistance: If you have trouble with the online process, seek help.

You can contact SASSA directly for support.

10. Next Steps if Your Appeal is Declined

Understand the Reason: If your appeal is not successful, try to understand why.

This can provide closure or help you decide if further action is needed.

What To Do If My Appeal is Declined?

Receiving a notification that your appeal for the Social Relief of Distress (SRD) R370 grant has been declined can be disheartening.

However, there are steps you can take to understand the decision and explore further options.

This guide will walk you through what to do if you find yourself in this situation.

1. Understand the Reason for Declination

Review the Decision: The first step is to understand why your appeal was declined.

The Independent Tribunal for Social Assistance Appeals (ITSAA) provides specific reasons for declination.

Clarify Any Confusion: If the reason provided is unclear, contact ITSAA or SASSA for a more detailed explanation.

2. Review Your Application and Appeal

Check Your Information: Ensure all the details you provided in your application and appeal were accurate and complete.

Sometimes, a simple error or omission can lead to declination.

Assess Your Eligibility: Revisit the eligibility criteria for the SRD grant. Confirm that you meet all the requirements.

3. Seek Advice

Consult with Experts: If you’re unsure about the reason for your declination or eligibility, seek advice from legal aid services or community assistance programs that offer guidance on social grants.

4. Legal Recourse

Judicial Review: If you strongly believe that your appeal was unjustly declined and all eligibility criteria were met, you might consider taking the matter to the High Court for a judicial review.

Note that this step should be taken after careful consideration and, preferably, with legal advice.

5. Explore Alternative Support Options

Look for Other Assistance Programs: If the SRD grant is no longer an option, explore other government or community assistance programs that might be available.

Community and Non-Governmental Organizations (NGOs): Many community organizations and NGOs offer support to individuals facing financial hardships.

They might provide food assistance, temporary shelter, or guidance on other available resources.

6. Financial Planning and Management

  • Budgeting: Use this time to review your financial situation and budget. Even without the grant, understanding your financial position can help you manage your resources better.
  • Employment and Skills Development: Consider exploring opportunities for employment or skills development programs that can improve your job prospects.

7. Stay Informed

  • Keep Updated: Policies and criteria for social grants can change. Stay informed about any updates or new programs that you might be eligible for in the future.

8. Emotional and Mental Support

  • Seek Support: Dealing with financial stress can be challenging. Don’t hesitate to seek support from family, friends, or mental health professionals.

9. Prepare for the Future

  • Reapply If Circumstances Change: If your financial situation changes, you may become eligible for the SRD grant or other assistance programs in the future. Keep your documentation updated and be prepared to reapply if needed.

While a declined appeal can be frustrating, it’s important to explore all available avenues and resources.

Understanding your options, seeking advice, and staying informed can help you navigate through this challenging time and find alternative solutions to support your financial needs.

SRD Appeal Declination Reasons

When you apply for the Social Relief of Distress (SRD) R370 grant and your application is rejected, you have the option to appeal.

However, appeals can also be declined. Knowing the common reasons for appeal declination can help you understand the process better and possibly avoid these pitfalls.

1. Identity Verification Failure

  • Mismatched Information: If the details you provide do not match the records at the Department of Home Affairs, your appeal may be declined. This includes discrepancies in your name, ID number, or other personal details.
  • Action: Ensure all your personal information is correct and up-to-date with the Department of Home Affairs.

2. Receiving Other Social Grants

  • Duplicate Benefits: If you are already receiving another type of social grant, your SRD appeal will likely be declined. The SRD grant is intended for individuals without access to other government financial aid.
  • Action: Verify your current grant status and ensure you’re not listed as a recipient of another grant.

3. NSFAS Registration

  • Student Financial Aid: If you are receiving funds from the National Student Financial Aid Scheme (NSFAS), you are considered financially supported and hence ineligible for the SRD grant.
  • Action: Confirm your NSFAS status and understand that receiving these funds disqualifies you from the SRD grant.

4. UIF Registration

  • Unemployment Insurance: Receiving Unemployment Insurance Fund (UIF) benefits indicates you have an alternate source of income, leading to appeal declination.
  • Action: Check your UIF status. If you are receiving UIF payments, you are not eligible for the SRD grant.

5. Government Payroll Registration

  • Employment Status: Being employed, especially in a government position, and receiving a salary disqualifies you from the SRD grant, as it’s aimed at assisting the unemployed or those with no other income.
  • Action: Ensure that your employment status is accurately reflected and understand that government employees are not eligible for this grant.

6. Age Criteria

  • Outside Age Range: Applicants need to be between 18 and 60 years old. If you fall outside this age range, your appeal will be declined.
  • Action: Verify that your age is within the required range for eligibility.

7. Deceased Record on DHA

  • Incorrect Death Records: If the Department of Home Affairs has you listed as deceased, your appeal will be declined.
  • Action: Check and correct your status with the DHA if this error occurs.

8. Alternative Income Source Identified

  • Income Above Threshold: If your bank account shows deposits exceeding R624, it indicates you have an alternative source of income, making you ineligible.
  • Action: Ensure that your income is accurately reported and does not exceed the eligibility threshold.

9. Contact Details Issues

  • Incorrect or Outdated Contact Information: If SASSA cannot reach you due to incorrect contact details, your appeal process may be hindered.
  • Action: Always provide current and accurate contact information to facilitate smooth communication.

10. Documentation and Proof

  • Insufficient Evidence: Failing to provide necessary documents or evidence to support your appeal can lead to its declination.
  • Action: Attach all required documents, such as bank statements or proof of unemployment, to substantiate your appeal.

Understanding these reasons can empower you to submit a more robust appeal or correct issues that may lead to declination.

Always ensure your information is accurate, complete, and up-to-date to increase your chances of a successful appeal.

If you encounter difficulties or have questions, reach out to the appropriate authorities for clarification and assistance.

98 thoughts on “How To Appeal For Declined SASSA SRD R370 Grant”

  1. I am looking for approval appel 2021 2022 plus January February and march 2023 because of charge SIM card number my problem was starting from the but after long term I thought you two confirm my application but nothing do so please help but after much 2023 was ok Antille now

    Reply
    • I’m nkomiyahlaba Abongile i have aproblem of my R350.
      I don’t foud i till now i only receve on may 2024. My id no 9508176259086, my cell phone number 0604626961

      Reply
  2. I am not getting r350grant for two months March and April for 2024 they say source of income but I’m not working ID8312260027082 my number 0791273805

    Reply
  3. Good evening I like to appeal because I haven’t received my SRD for March and April when I check why they say I have a source of income which is not I have been unemployed from 2019 till now I am not working at all I hope you find my plea in order and rectify the issue.
    Yours faithfully
    Serame Gibson

    Reply
  4. Good evening dear parents my Srd is decline for many months plz help yes i agree that same of people send for me money

    Reply
  5. My father past away last month n I recieved insurance money to baried him and I never recieve my R350 in March and April still pending.

    Reply
  6. Good evening I like to appel because I haven’t received my SRD for March and April when I check why they say I have a source of income which is not. I hope you find my plea in order and rectify the issue

    Reply
  7. Hi my srd 370 decline every month and m no longer working,yes they send me money to my account but it’s less than 350 and that money it’s even mine if they check that source of income is for funeral policy,please help me on what to do

    Reply
  8. Can you please explain to me because I’m not working and if someone amount comes in to my bank account it doesn’t matter how much you conclude to decline me and reason means of income which income and now in April you declined me and say null reason what is this please fix this mess

    Reply
  9. Sometimes my brother sent me money coz I’m not working please don’t decline my R350 I need it the money they send is not enough for me and I don’t understand this null reason for April.

    Reply
  10. I have followed procedure for more than 12 months and my and my appeals go back to July 2023 and is still currently pending. What do I do as I have been medically boarded and even struggling to get a social grant from Sassa. My ID no is 7901145063089.

    Reply
  11. Kenneth Vusumuzi Nkosi, I am still unemployed and I didn’t receive my R350 in 2022 , 2023 for 8 Months and February 2024. I have no source of income and I am struggling to survive.

    Reply
  12. Hi I’m unemployed I get my child grant in my back account but they still say source of income but as far as I know u do qualify to get 350 grand even if you get child support Grant so what the problem guys

    Reply
  13. i was waiting for my April money im not employed yet it said pending all these time and only to find out now that I’ve been declined for the same reason yet I don’t receive any money im dam unemployed it always says source income when I have no such December 2022 my srd appeal was declined for no reason why when I im unemployed now April im declined again

    Reply
  14. Not working my R370.00 not receive and decline because wrong information saying that i ‘m working but not.

    Reply
  15. Please can someone help me as I’m being declined since June 2023 and I’m not working no one is giving me any money and still 2024 being declined. I have appealed and still its pending?????

    Reply
    • Please help my October 2023 was declined and I appeal still declined again ,April 2024 declined and I am not working.

      Reply
      • Please help me with appeals is still declined again since 2022 April still 2023 November Nd I’m no longer working plz I need that money

        Reply
  16. Please help me my R350 decline and I’m not working January 2023 was decline and February 2024 and may 2024 was decline I don’t know why pls help me my children are safaring in this June please l need to buy clothes for winter and I not have husband I’m alone and I’m not working I have only income sassas grant please help

    Reply
  17. I am not working but my status always says I hv source of income and I don’t have any reason being my sister is always using my acc for her small business she selling perfumes so the amount uve been seeing in my acc is not mine so pls can I got my srd 350 back

    Reply
    • Hi lebogang
      From May till now July I’m not getting this 370 I don’t know what to do now and the are same month from 2022 and 2023 that I didn’t get and I did apply for the appeal but still decline.

      Reply
      • Hi my name is Eric Ramanyimi my 370 for this month is still deciding I don’t know why please help me my ID is 8701105419084

        Reply
  18. L have eight declines..reason says sassa grand available but l didn’t know about any of that my grandmother went to sassa to reproses the sassa grand without my concern because l don’t have parents they agreed so that’s my reason l need those eight declined 370 l finished school..l need them

    Reply
  19. I did not get R350 for May, June and July is still pending. I do not have any source of income and I do not know why is declining.

    Reply
  20. Hi my name is Tendani magatshavha my 370 is still deciding since 2022 until today please help me out my ID number is 8508281214084

    Reply
  21. People try to open business with R370 after that next month Sassa decline their R370 because of source of income why they must depend on hand to mouth

    Reply
  22. My 370 sassa grand was declined because of a 128rand that was refund into my account Temu withdrawn a 128rand from my 370rand that I received but because I didn’t pay the tax they refund the 128rand back into my account now I got declined for July 2024

    Reply
  23. Hi my name is Lindile Chinkanda it’s not fair when others receive their R350 but on my side I don’t receive because the system see the source of income and I don’t work this month get it next month you don’t that’s not good at all.

    Reply
  24. Hi my name is Afthon, I’m not working have know income but my R370 application was declined for July 2024 and I would like to know why? I’m dependent on that money I have no food to eat for this month😭😱😒😞 I’m sad and really unhappy.. please help me I really need the money

    Reply
  25. Hi my name is nthabiseng I’m not working and I apply Srd I did get money for may and June but now when I checked it for July is declining please help out

    Reply
  26. Hi my name is mmatlou ndaba,I one’s received my sassa 350 two yrs back,now it said decline,I am not working with tht money I used to stock tissues and sell,there no source of income.wwn people pay me they put it in my account so tht money it’s not like it’s my salary pls help I’d 7408180577080

    Reply
  27. Hi
    I’m Siyabonga
    Help me please I’d like to Appeal,
    My srd Declined since last year,
    I’m self employed so..
    My customers pay me in my Account
    I think that’s where problem started help me with Appeal I tried but I think I wasn’t finished somewhere

    Reply
  28. Thembinkosi Goodman Ngcobo.
    August 7-2024 @5h:28pm

    Hi; my srd R370 grant stops from Apr till now but no source of in come.and I apply for changing old number by calling sassa office.

    Pls help me:ID 7811125518087

    Reply
  29. Hi
    Iam Mabuyi princess Gasa my srdR370 grant has stop from last year sometimes irecieve it sometimes not ithink the problem started when my customers pay for me in my account I’m not working anymore icell the perfumes some of my customers used my account for paying me please ineed help my appeal it declined always

    Reply

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