How to Change Your Sassa SRD R370 Phone Number

When I needed to change my SASSA SRD R370 phone number, I was a bit nervous, but it turned out to be easier than I expected.

Whether you’ve got a shiny new number or suspect someone else changed yours without permission, SASSA’s got you covered.

Updating my info on Sassa’s website for a new number was a breeze, and even when I thought my account might be compromised, reporting it and calling SASSA put my mind at ease.

It’s all about knowing the right steps, and I’m here to share my experience and make sure you’ve got all the info you need to do it yourself.

Understanding the Process

Before you start, it’s important to know that you can only change your phone number online through the official SASSA website.

This change is crucial because SASSA uses your registered phone number to send important updates about your grant status and payment information.

Step-By-Step Guide to Change Your Sassa SRD R370 Phone Number

Before you begin, it’s important to know that SASSA has two specific scenarios for changing your phone number:

  1. Authorized Change: You want to update your number because you have a new one.
  2. Unauthorized Change: Your number was changed without your permission (possible fraud).

Let’s break down both scenarios:

Scenario 1: Authorized Phone Number Change

1: Visit the SASSA Website

Go to the official SASSA website to update your SRD grant details:

2. Verify Your Identity

Enter your South African ID number.

Enter the 6-digit Application ID (AppID) that SASSA gave you when you applied for the grant.

3. Update Your Phone Number

Once your identity is verified, you’ll be able to enter your new phone number.

Again, double-check that you’ve entered the correct number.

4. Submit Your Request

Click on the “Submit” or “Update” button to finalize your request.

5. Confirmation

SASSA will likely send you a confirmation message (either by SMS or email) to your new phone number.

This message confirms that your phone number has been successfully changed.

Scenario 2: Unauthorized Phone Number Change (Possible Fraud)

1: Report the Unauthorized Change

Visit the SASSA website for reporting unauthorized changes:

2: Submit Your ID Number

Enter your South African ID number to confirm that your phone number was changed without your permission.

Click “Submit.”

3: Contact SASSA Directly

It’s crucial to contact SASSA immediately to report the unauthorized change and ensure the security of your grant application.

You can call them at 0800 601 011.

34 thoughts on “How to Change Your Sassa SRD R370 Phone Number”

    • Hi
      I have been trying from January this year but it says Failed.
      I lost my sim card I December Last. I have reported to Sassa over the phone but I am not getting help.
      What else must I do.I am tired now. I last got my money in December

  1. My problem ive apply and confirmed then I get arrested and know I’ve lost all the numbers that I was using at that time so know I want to change number but I don’t remember that number

  2. I would like you to help me my numbers for 370 please I lost my sim card, and I tried to call sassa landline but they couldn’t help me

  3. My son when he was 18yrs n a month ,try to apply for R350 but already someone had apply with his Id numbers, it says already active, we have call Sassa n they promise to help since 2023 September,we don’t know the phone no.that was used.

    • The exact same happened to my son. He had to get an affidavit at police station stating he did not apply for the srd grant and that a fraudulent cell no. Was used. He must state he wants to apply and change the cell no. To his registered cell no. We are also in the process of doing all this. Send the affidavit and his bank details (if he has no bank account, he can open one online via Tymebank) send this all to [email protected]
      That is if u from the Western Cape, if not then you need to look on the Sassa website for the how to report fraud email address for your province. Good luck.
      P.s. I think it’s very unwise of Sassa to use only the cellphone number for verification and information purposes especially considering u don’t know the number used by fraudster. They need to upgrade the system to do a two step verification process so that they can eliminate fraudsters applying on your behalf via cellphone. I swear an official is responsible and was watching for midnight when my son turned 18 because soon after, we could not access the grant as it stated that the grant was already active.

  4. Hi i changed my phone number last month and it was successful but my problem when I go to retail stores to withdraw the money I can’t get the money what may the problem and what must I do


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