How To Recover Your Forgotten SASSA Phone Number

Have you forgotten the phone number you used for your SASSA application and now need to retrieve it?

It’s a common issue, but don’t worry, there’s a straightforward way to get it back.

I’ll guide you through the steps to recover your forgotten SASSA phone number.

Whether you prefer to solve this by calling the SASSA helpline or visiting their office, I’ve got you covered.

You’ll need your identity document and application ID ready.

The process is simple, and I’ll explain each step clearly so you can follow along without any hassle.

Let’s get started on solving this together.

Things You Need To Check Your Old Forgotten SASSA Phone Number

  1. South African ID Number: This is a unique identifier for every South African citizen and legal resident. It is crucial to verify your identity and ensure that the benefits are provided to the rightful individual.
  2. Application ID: This is a unique reference number provided to you when you first applied for the SASSA grant. It serves as a key identifier in SASSA’s system, linking your application and its associated details, including your phone number.
  3. New Cellphone Number (if updating): If you’re updating your phone number because you no longer have access to the old one, you’ll need to provide a new number.

Step-by-Step Guide Tp Get Your Old Forgotten SASSA Phone Number

Retrieving a forgotten phone number linked to your SASSA grant can seem daunting.

This guide will simplify the process, ensuring you can regain access to your vital information without stress.

Method 1: In-Person Visit to a SASSA Office

Step 1: Locate Your Nearest SASSA Office

Begin by identifying the closest SASSA office. Utilize a search engine to find “SASSA Office Near Me.”

Once located, contact the office to verify their operational hours, which typically run from 8 AM to 4 PM on weekdays, but may differ based on the location.

Step 2: Prepare Your Necessary Documents

Before heading to the office, ensure you have your identity document and SASSA application reference number. These are crucial for the verification process.

Step 3: Make Your Way to the SASSA Office

Plan your visit during their working hours. Be prepared for potential waiting times, as queues can be lengthy. Patience will be your ally here.

Step 4: Speak With a SASSA Official

Once it’s your turn, clearly state your purpose: to retrieve your forgotten phone number linked to the SASSA grant. It’s important they understand your specific needs.

Step 5: Undergo the Verification Process

The official will request your ID and application reference number. Biometric verification might also be required to ensure your identity matches the grant details.

Step 6: Acquire Your Phone Number Information

Following successful verification, the official will provide the phone number associated with your grant. If this number is no longer in use, you can request an update to a new number, ensuring continuous access to SASSA services.

Method 2: Contacting the SASSA Helpline

If visiting an office is not feasible, the SASSA helpline is an alternative route.

Step 1: Dial the SASSA Helpline

Call 0800 60 10 11 to reach the helpline. An automated system will guide you through options; press the one that connects you to a representative.

Step 2: Communicate Your Issue

Once connected, explain your situation: the need to retrieve your forgotten phone number from your SRD R350 application.

Step 3: Provide Verification Details

The representative will require your ID number and application reference for verification purposes.

Step 4: Receive Your Phone Number Information

Post-verification, the representative will inform you of the phone number linked to your SASSA application.

Should you need to update this number, they will guide you on the necessary steps.


I’ve walked you through the steps to recover your forgotten SASSA phone number, and I hope you found the guidance easy to follow.

You have two options: call the SASSA helpline or visit their office.

With your identity document and application ID in hand, you’re all set to retrieve your number.

If you opt for the office visit, don’t forget to check the opening hours and be prepared for a possible wait.

If you choose to call, have your details ready to provide to the representative.

Either way, once you complete the verification, you’ll regain access to your phone number.

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