How To Recover Your Forgotten SASSA Phone Number

Just imagine this: I’m at the Boxer, ready to collect my SASSA grant.

The form is filled, my ID is in hand, and there’s just one little problem – I can’t remember my registered phone number.

You know, the one they send those all-important OTPs to? Sweat starts to bead on my forehead.

Without that number, I’m dead in the water. No grant, no groceries for the kids.

Frantically, I rummage through old SIM cards and battered cellphones, praying for a miracle.

This is a nightmare scenario that’s happened to me more than once, and the frustration is just as real every time.

I know others have been in the same boat, so let me figure this out once and for all.

Before you start, make sure you have the following

  1. South African ID Number: This is crucial to verify your identity and ensure that the benefits are provided to the rightful individual.
  2. Application ID: This is a unique reference number provided to you when you first applied for the SASSA grant.
  3. New Cellphone Number (if updating): If you’re updating your phone number because you no longer have access to the old one, you’ll need to provide a new number.

Method 1: In-Person Visit to a SASSA Office

Step 1: Locate Your Nearest SASSA Office

Begin by identifying the closest SASSA office. Utilize a search engine to find “SASSA Office Near Me.”

Once located, contact the office to verify their operational hours, which typically run from 8 AM to 4 PM on weekdays, but may differ based on the location.

Step 2: Prepare Your Necessary Documents

Before heading to the office, ensure you have your identity document and SASSA application reference number. These are crucial for the verification process.

Step 3: Make Your Way to the SASSA Office

Plan your visit during their working hours.

Be prepared for potential waiting times, as queues can be lengthy.

Patience will be your ally here.

Step 4: Speak With a SASSA Official

Once it’s your turn, clearly state your purpose: to retrieve your forgotten phone number linked to the SASSA grant.

It’s important they understand your specific needs.

Step 5: Undergo the Verification Process

The official will request your ID and application reference number.

Biometric verification might also be required to ensure your identity matches the grant details.

Step 6: Acquire Your Phone Number Information

Following successful verification, the official will provide the phone number associated with your grant.

If this number is no longer in use, you can request an update to a new number, ensuring continuous access to SASSA services.

Method 2: Contacting the SASSA Helpline

If visiting an office is not feasible, the SASSA helpline is an alternative route.

Step 1: Dial the SASSA Helpline

Call 0800 60 10 11 to reach the helpline. An automated system will guide you through options; press the one that connects you to a representative.

Step 2: Communicate Your Issue

Once connected, explain your situation: the need to retrieve your forgotten phone number from your SRD R350 application.

Step 3: Provide Verification Details

The representative will require your ID number and application reference for verification purposes.

Step 4: Receive Your Phone Number Information

Post-verification, the representative will inform you of the phone number linked to your SASSA application.

Should you need to update this number, they will guide you on the necessary steps.

88 thoughts on “How To Recover Your Forgotten SASSA Phone Number”

  1. lm 21month aproved without a date and I want to change my number because ive lost my sim card I did inform Sassa many months ago but still im waiting on them i think it’s not fair towards me for waiting such along period after all i am unemployed and also needs money so please Sassa can you please asit my complains

  2. Morning I have reallocated to Gauteng Province and my first application was submitted in the North West Province in 2017 in Maboloka Madibeng District,
    now how should I request my removal information from North West Province to Gauteng Province?

  3. Hi I did change my number about a year a go but I can’t get my money from the shope they say its the wrong number but I can check my status all my mouths has dates but can’t get my money why

  4. It’s been twoYears since I lost my SIM card and my problem is that I totally forgot my phone number I used to apply for srd….help πŸ₯ΊπŸ˜’🀯😞πŸ₯ΊπŸ™

  5. I have forgotten the number I have used when applying for r350 grand,now I am unable to do a status check.I has by a while since I have received r350 and I am unemployed.

    • have forgotten the number I have used when applying for r350 grand,now I am unable to do a status check.I has by a while since I have received r350 and I am unemployed.

  6. For the first time my dougher applied for 350 but they having a problem the system say she already active .what can I do because she never get it

  7. I got approved but sassa gave Me one payday, other months no payment dates please help me I’m in need with this money

  8. My name is Meshack Tshokolo Motankisi I have lost my number and don’t remembering it. Can you please help me on how to register on 350 grand

  9. My name is Dineo mothomogolo my id number is:9807290711083 I lost my sim card I need change a number 0781785017 to 0717099833 please assist me

  10. I want to change my old number but I forgot that number can you please help me I’d 9206210549089 net number is 0618245722

  11. If you’re having problem with your R350

    Do not inbox Facebook scammers using sassa logo
    Visit sassa website

    My WhatsApp 0810649319

  12. Hi my name is achumile I forget the number I used to register srd r350 grant I don’t know the applicant please can you help me it’s been 3 years now I don’t know what must I do


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