We’ve all been there. You make a payment on the Capitec app, and then a moment later, you realize something’s wrong.
Maybe you accidentally sent money to the wrong person, or perhaps you weren’t quite sure about that online purchase.
Whatever the reason, the good news is that the Capitec app allows you to reverse transactions in some cases.
Here’s a detailed guide to walk you through the process, step-by-step, so you can get your money back with ease.
Even if you’re not the tech-savviest person, you can still navigate the Capitec app with these simple instructions.
HOW TO REVERSE MONEY ON CAPITEC APP
Step 1. Find Your Capitec App and Log In:
First things first, you’ll need to locate the Capitec app on your phone or tablet.
It should be the familiar blue and orange icon with the Capitec logo. Once you’ve found it, tap on the icon to launch the app.
Logging in might involve entering your username and password, or using your fingerprint or facial recognition if you have that set up.
Step 2. Navigating to Transactions:
Once you’re logged in and looking at your Capitec app home screen, you’ll need to find the section for transactions.
Look around for a button or tab labelled “Transact” or “Transactions.”
It might be located at the bottom of your screen with other icons for features like account balance or payments.
Tapping on this will take you to your transaction history.
Step 3. Finding the Mystery Transaction:
Now comes the part where you find the specific transaction you want to reverse.
You’ll see a list of your recent money movements on the screen. Scroll through this list to find the payment you want to reverse.
It might be helpful to look at the date, amount, and recipient name to identify the correct transaction.
Step 4. Taking a Closer Look:
Once you’ve spotted the transaction you want to reverse, tap on it to open up the details.
This will show you more information about the payment, like the exact date, time, and the name of the person or business you sent the money to.
Step 5. The Magic Button (Hopefully):
Here’s the key part!
Look for a button labeled “Reverse Transaction” or something similar.
This button might be located at the bottom of the transaction details screen.
If you see this button, then you’re in luck!
It means the Capitec app allows you to reverse this particular transaction.
Step 6. Confirming with Confidence:
If you see the “Reverse Transaction” button, tap on it carefully.
A confirmation message will likely pop up asking you to double-check if you’re sure you want to reverse this transaction.
Important! Make sure you’re absolutely positive before confirming. Reversing a transaction by mistake could cause issues.
If you are certain, tap “OK” on the confirmation message.
Step 7. The Waiting Game (But Hopefully Not for Too Long):
Once you confirm the reversal, the Capitec app will initiate the process.
Unfortunately, you won’t be able to get your money back instantly.
The app will likely show you a message saying that the reversal is in progress.
The good news is that Capitec is usually pretty quick with these things, but it might take a few days for the money to reflect back in your account.
Step 8. Keeping Track (Just in Case):
It’s a good idea to keep an eye on your Capitec app after you’ve initiated the reversal.
This way, you can track the progress and see when the money gets deposited back into your account.
If you don’t see the money back in a reasonable amount of time (usually a few days), you can contact Capitec’s customer support for help.
Bonus Tip: Not All Transactions are Reversible
While the Capitec app allows you to reverse some transactions, it’s important to remember that this feature isn’t available for everything.
For instance, you probably won’t be able to reverse a transaction if it’s been a long time since it happened, or if the recipient has already withdrawn the money.
If you’re unsure whether a transaction can be reversed, the best thing to do is contact Capitec’s customer support directly.
They’ll be happy to help!
Want to apply for 350