I recently found myself needing to update my SASSA SRD phone number but couldn’t remember my application ID.
It was a bit of a panic moment, but after some digging, I realized it wasn’t as complicated as I initially thought.
If you’re in the same boat, don’t worry! I’m here to share my experience and guide you through the process step-by-step.
You’ll need to visit a SASSA office in person, but I’ll walk you through everything you need to do and bring with you.
Plus, I’ll share some extra tips I’ve learned along the way to make the process as smooth as possible.
So, let’s get started and get this done together!
Things You Need to Change YOUR SASSA Srd Number
To change your SASSA Grant phone number, you’ll need the following:
1. Your South African ID number: This is your 13-digit identification number.
2. One of the following:
- Your application ID: This is a 6-digit number issued by SASSA when you applied for the grant. (Don’t Worry, this guide is for those without an application ID)
- The phone number currently registered with your SASSA account: If you don’t have your application ID, you can use the phone number currently associated with your account to retrieve it.
3. Your new phone number: This is the number you want to use for future communication from SASSA.
STEP-BY-STEP GUIDE TO CHANGING YOUR SRD NUMBER WITHOUT AN APPLICATION ID
1. Find your nearest SASSA office
You can often find the address of your local SASSA office online by searching “SASSA office near me” or using the branch finder on the official SASSA website (https://srd.sassa.gov.za/).
2. Visit the SASSA office in person
You’ll need to go to the office yourself since you can’t update this information online without an application ID.
3. Talk to a SASSA representative
Once at the office, find a staff member and explain clearly:
- You receive the SRD grant
- You need to change the phone number linked to your grant
- You don’t remember your application ID
4. Show your South African ID
This is how they’ll confirm your identity. It’s a small green book or a smart card with your picture, name, and a 13-digit identification number.
5. Provide your current phone number
They will need the phone number currently connected to your SRD grant. This might be an old number you no longer use, but you’ll need to know it to change it.
6. Give your new phone number
Make sure this is a number you have access to! This will become the main way SASSA contacts you about your grant.
7. Fill out a form
The SASSA representative will likely give you a form where you need to write down your:
Updated contact information, including your new phone number
Reasons for changing the number (e.g., lost your old phone, the number’s no longer in service).
8. Double-check everything
Before giving the form back, make sure you didn’t make any mistakes writing down your information. A wrong number could cause problems!
9. Wait for the update
SASSA will handle changing the number in their system. This might take some time.
10. Check for confirmation
You’ll likely receive a text message (SMS) on both your old AND new phone numbers when the change is complete.
Extra Tips:
- Go during office hours: SASSA offices are likely closed on weekends and public holidays.
- Be polite and patient: The staff are there to help, and being friendly helps the process go smoothly.
- Protect your new number: Don’t give your new phone number to anyone you don’t trust, especially if it’s connected to how you get money.
You CANNOT change your SRD phone number online without an application ID. This process must be done in person for security reasons.
Let me know in the comment section below if you have other questions about your SRD grant!
I want to change a cell number
I want to change my cell number
Use 0781108323
Yes
I want to change my cell no..I lost my phne using a new no
Can I please get help to change the phone number I applied srd sassa grant R350 with to my new phone number
0632752268
I want to change my number for 350 that one I lost
0838812085
Yes
I want to change the number that I have applied with because I have lost the sum card I want to put the new number that I am using them now
Hi Tsholo .
I called Sassa call centre number 6 weeks ago to change my cell number. It was in the first week of March. I’ve called them once every week to check on the process until one Agent called Grace said to me I need to be patient for the sms or call I’ll receive from Sassa as there are people in line who made the same request 12 months ago and haven’t been helped as Sassa has a backlog of such queries.
Patrick from Hammanskraal
I want to change a number I applied with I lost my cell phone and I think there is someone using.my details to get my money
Yes
thanks for sharing this
My son needs help with his application that he applied for in Dec. He has not received one payment the customer service said his number is incorrect. We only used one number when applying and got a OTP but no confirmation for the Application ID. We went into sassa office today and they sent us away with phone numbers for customer service. He missed 4 payments since he applied. I’m suspecting fraud on his application. Please help
my cellphone number was changed June last year by someone else and I don’t know the number it was changed to and I don’t know my application ID number.i went to the office but they chased me away.and tried callingthe tell free number but they wouldn’t help me.I would like to change it to my new number please help..
I want to change my cell number reason I lost my phone and my previous number no longer exist
I want to change my number because I lost phone the number was register his not exist
I want to change my number too, i know my application ID and the cellphone number but it fails when i try changing through the website please update your system its over a year now.
Hi I want to change my phone number:0664408301
Change number
I lost my sim card
I want to change my phone number.
I want to change the cell number that i was using because I lost the sim card.
I would love to change my number cause it is saying I should do identity verification so I lost that old number please help
I want to change my phone number
I would like to change my number but have no application id
I forgot my phone number and Lost my phone..I would be thankful if someone could please tell how to change it with out my lost phone number
I’ve got the same problem may u pls send me the solution if you are helped
I want to change my banking details
Hi I need to change my phone number and everytime I tried to change it it says failed.
I don’t remember the phone number that i used for my srd R350 application. I want to make an appeal cos’ my grant was suspended. Help me pls.
2023 8 think it was Oct I applied Fr 350 and ma application was approved and then I didn’t fill Fr bank details
So now when I checked ma status ma no that I used Fr ma application it doesn’t exist pls wat can I do
I didn’t fill ma bank details and the no dat I used Fr application doesn’t show up it shows fail
I lost my sim card so my kids are struggling to get their srd I want to change their application to this number please help me
I need to change my number
I want to change my bank details
Simple just type your id the sms will send to the number you register to sassa
I cancel srd by mistk i did reconsilation now when I am checking my status saying approved be patient for the date and it’s for aug to oct 2021 what to do?
Thembakazi Ndibi ,I want to change a cellphone number and Bank details to this number 0661436372 …. Bank details: 1139371302
What is your ID number and previous number
Go to sassa office theywill change for you
I want to change contact because i lost my previous phone number and it no longer exist and i need to change banking details
I lost in my old simcard I applied with now I need help to change my number to this new number I have now plz hlp
I know my previous number and my application ID but it always says FAIL.i want to change number
Go to sassa office theywill change for you
I want to change my phone number lost it
I have many approved 2022 to 2024 no pay date plzz help me !
If you want to get ur 350 s upload bank
Upload yourbank
Hi I’m Anathi Yamani i want to change my cellphone I lost old one please help me.
I don’t remember the phone number I used to apply what can I change it please help
I want To change Contact because I Lost My previous number.
I want to change my phone number with application ID but it keeps on saying failed.
I want to change my number
I need to change my phone number I don’t remember my application ID and previous phone number
Hi ..
I want to change my number but i don’t have my application id..
Can I call the Sassa helpline and ask for my application id or should I visit their office?
I want to change my number the number that I have been using that person she is no longer are life she die please help me
I lost my phone now I have a new number so I want to change the old number to the new number how must I do now for me.in order to get help
SASSA
hi there, may I please you to help me change my Number phone
What must I do to get my previous grants that is already approved and have dates and already filled to my bank account because I have Lost the sim card that I use for my grant please I will appreciate it if you can tell me what I must do please
How do I do if I want to change my phone number because I don’t remember my application I’d 6 digter or my old phone number
Will i receive all the approved months if the approval stated from 2022 and i hve not revived any payment due from loosing ma cell no.
When I’m applying for 350 srd they said already applied, but is the first time. I don’t know why, what can I do
I lost my number and I want to do a new appliances
I forgot applicactlon and i lost phone pls help me to get srd grand plz help me .i lost phone i used new number pls help me to get r350 .
Afternoon
How do I change cellphone number and how do I update nor check if my application is received or processed.
The system said Failed and requested lost number, and sent application ID OTP to the lost number that we donot have access to.
Your urgent response is appreciated
Regards
My child can’t get 350 grant if she calls they say her cellphone is not the 1 she is giving it to them I wonder why cause this is the number am using and it’s about 2 months they said I must be patient and how can I be patient when am hungry and they said they will call me to fix the problem but until today no reply
Can you help me please I forget my older number so how to change it without
I need to change my cellphone number