How To Recover Your Sassa SRD R370 Reference Number Online

Let me tell you, losing my Sassa SRD reference number had me sweating!

I rely on that grant to make ends meet, and without the reference number, I couldn’t even check my application progress.

Luckily, I wasn’t completely lost. After some digging, I discovered a couple of ways to recover it online.

Now, I want to share this newfound knowledge with you, using both the Sassa website and the Moya App.

Important Things to Remember:

  • You’ll need your South African ID number for this process.
  • Sassa has an official website (, but be cautious of unofficial websites mimicking it.

Steps To Recover Your Lost Sassa R370 Reference Number Online Via Status Check

Choose Your Recovery Method: Sassa offers two ways to recover your reference number:

  1. The Sassa SRD Website: This method allows you to retrieve your reference number directly through the Sassa website.
  2. The Moya App: If you have a smartphone, you can download the Moya App (available on Google Play Store and Apple App Store) and use it to access your Sassa grant information.

Method 1: Using the Sassa SRD Website

  1. Open a Web Browser: Launch your preferred web browser on your computer or phone.
  2. Navigate to the Sassa SRD Website: In the address bar, type the following address exactly: This will ensure you’re on the official Sassa website.
  3. Locate the Enquiry Section: Once on the Sassa website, look for a section labeled “Enquiry” or “Status Check.” The exact location might vary depending on the website layout.
  4. Provide Your ID Number: Within the Enquiry section, find a field where you can enter your South African ID number.
  5. Submit Your Request: Once you’ve entered your ID number correctly, click the “Submit” or “Enquire” button.
  6. Retrieve Your Information: The website should retrieve your grant information, including your reference number. Make a note of it for future reference.

You can use our tool here too!

Method 2: Using the Moya App

  1. Download and Install the Moya App: If you prefer using a mobile app, download and install the Moya App on your smartphone. It's free to download on both Android and iOS devices.
  2. Launch the Moya App: Once installed, open the Moya App on your phone.
  3. Locate Sassa Services: Within the Moya App, look for a section or icon labelled "Sassa Services" or "Grant Status."
  4. Select "Check Grant Status": Under Sassa Services, find and tap the option labelled "Check Grant Status" or similar wording.
  5. Enter Your ID Number: A new screen will appear where you can enter your South African ID number.
  6. Submit Your Request: After entering your ID number accurately, tap the "Submit" button within the app.
  7. View Your Grant Information: The app should display your grant details, including your reference number. Take a screenshot or write it down for safekeeping.

Additional Tips:

  • If you encounter any issues during the process, contact Sassa directly for assistance. You can find their contact information on the Sassa website.
  • Be wary of phishing attempts. Sassa will never ask for your personal information via email or SMS.
  • Keep your reference number confidential. Don't share it with anyone unless absolutely necessary.

21 thoughts on “How To Recover Your Sassa SRD R370 Reference Number Online”

  1. I didn’t get June month 370 and I haven’t been lucky enough to be registered since the srd starts yet I haven’t been working 4 year’s so I’m just sitting without any kind of income but kicked out with srd as well since 2019 outbreak of covid 19 I don’t know what to do coz I don’t get any kind of the grant now 370 started to come in last Dec but it skips some months can u plz help me get 370 plz and be covered 4 those other year’s I never received? Plz? Thank u

  2. I am Lee-ann Greef.I received only 3months payments from sassa and I have left 11months left whereby it shows that its approved

  3. My name is kgwase jonas molema i applied for sassa srd R370 and lost my phone after that and I am strugling to make a sim swap what must I do

    • Update contact but you gonna need application id number and gonna insert old number and id number to get application id

    • I’m keano Williams I haven’t received my R370 since last year I lost my phone with the number I have a new phone number and I can’t get my old number back so I can’t get my R370 aswell cause it’s registered with the old cell phone number

  4. And what’s this new thing of facial verification when checking for your 370 status that verification is coming but cant see our dates now totally wrong some of us are not working and we depend on this little income now we are not getting it cause of verification we are requesting for one but not getting anything done some of us as mothers really feel hard ifeel by sassa doin all this they not stopping fraud but will eat this money for them self its really pissing off

  5. Hi can u plz help me to change my old number n use the new number to my R350 this is the number I want to use 0699449935 plz help me to change the old number this is my old number 0719905483

  6. I want to change my ph no but if i put in my id no and app id it shows wrong app id but it’s the right app id pls help

  7. i dont understand why sometimes it declined and somtime it approves but they dont retrive the money back its like sometime they want to give us money sometime they dont..:.. so which is which


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