Service Advisor - Rola GWM Stellenbosch

Job Description

Rola Motor Group is seeking a highly motivated and customer-focused Service Advisor to join their team in Stellenbosch. As a key representative of the service department, this individual will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer needs are met promptly and efficiently. The ideal candidate will be detail-oriented and have a strong passion for the automotive industry.

Requirements

• Previous experience as a Dealership Service Advisor essential (Haval/GWM specifc brand experience advantageous)
• Strong knowledge of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver's license and clean driving record

Responsibilities

• Greet customers and assess their vehicle repair and maintenance needs.
• Provide accurate estimates of repair costs and timeframes.
• Schedule service appointments and ensure that repairs are completed on time.
• Communicate with technicians and the parts department to ensure timely completion of repairs.
• Educate customers on preventative maintenance and recommend appropriate services.
• Maintain accurate records of service history and ensure all necessary paperwork is completed.
• Address customer concerns and complaints in a timely and professional manner.
• Follow up with customers after service to ensure satisfaction and promote customer loyalty.