Learning Administrator / Activator (Contract)

Job Description

iqbusiness is seeking a junior learning professional to enhance their career within a well-formed Learning & Development (L&D) space. This role requires someone who can dive in, hit the ground running, and collaborate across the team to support business objectives. The position supports a positive workforce experience by activating learning solutions/programmes conducted internally and by external Providers, providing feedback to proactively manage and engage employees within the area of work, within a transformed environment. You will also analyze and integrate data, submitting reports to support workforce insights that can help business leaders shape decisions and enable a digitally driven strategy and philosophy. This is a contract position with iqbusiness, specifically within the GIG_People Solutions - Johannesburg Business Unit.

Requirements

• Degree: Social Sciences or relevant People & Culture degrees
• Learning related certifications or professional memberships
• 2+ years demonstrated workplace experience as a learning coordinator/activator or administration
• Fluent in MS Excel at an intermediate/advanced level, with the ability to understand, construct, and write formulas, and work with pivot tables and chart data
• Ability to dive in, hit the ground running, and collaborate across the Team
• Ability to analyze and integrate data and submit reports
• Understanding of the utilization and integration of different technologies used in the business, as well as relevant governance standards
• Ability to adopt leading technologies in work done and provide feedback on system-related issues
• Ability to identify opportunities, approaches, and solutions using leading technologies
• Understanding of statistical knowledge and how to extract data from a percentage perspective for accurate monthly and periodical reporting
• Ability to resolve and escalate data and system related queries
• Adherence to relevant People and Culture data policies
• Ability to confirm the integrity of data collated, assessing systems used and reports received
• Ability to conduct financial processes in compliance with standard operating procedures (e.g., invoice spreadsheet, monitoring of invoices, receipting of invoices on Coupa)
• Awareness of digital governance standards to ensure technical compliance across L&D systems (e.g., monitoring registrations, adhering to vendor cancellation policies)
• Adherence to the risk and governance framework to ensure risks are appropriately mitigated
• Ability to capture monthly GL’s on the relevant LMS from an invoice and attendance perspective
• Ability to capture purchase order requests related to all learning interventions, tracking and monitoring outstanding Purchase orders
• Ensure correct procurement process is followed in line with the Business Procurement policy
• Ability to attend monthly procurement meetings and keep the Learning team updated
• Ability to provide monthly excel spreadsheet views of courses delivered (registrations vs. actual attendance and reasons for non-attendance)
• Ability to capture learning demand data on the LMS and/or prompt sheets related to the WSP process
• Ability to provide monthly updates of the excel spreadsheet tracker against business learning demand
• Daily monitoring of queries received via the learning mailbox
• Drafting training schedule and monthly learning comms

Responsibilities

• Administer the processes linked to attendance and feedback evaluation of all learning events and supporting the successful management of L&D initiatives
• Collaborate with other learning activators and learning partners to identify the usage statistics related to learning solutions, enabling the L&D team to develop ways of increasing uptake and usage of learning solutions
• Coordinate L&D processes, and identify areas to improve the functioning thereof, as well as areas/processes that can be automated and integrated to support the digitisation of processes from an analytics perspective and submit for review
• Plan the implementation of multiple programmes delivered by internal and/or external stakeholders from initiation to completion; in consultation with the relevant stakeholders so that a positive learning experience is activated
• Coordinate all delivery management of learning programmes utilising the Learning Management System (LMS) to maintain up to date, accurate, seamless delivery processes
• Provide learner experience support to various stakeholders by activating solutions to assist in the resolution of queries, delivering on the people promise
• Support campaign implementation by researching and preparing content for the development of presentations and collateral materials, assisting with creating awareness and visibility of internal offerings/people solutions
• Research and analyse leading practices, to understand and report on emerging trends across multiple variables, in order to support in aligning to best practice
• Formulate recommendations for review and relay information to support the development and continuous improvement initiatives
• Maintain relationships with stakeholders and service providers, related to digital systems used, and keep them informed of relevant issues to ensure positive relationship management and user-friendly system implementation
• Conduct Learning Management System (LMS) problem resolutions, and generate insights and ideas on where internal stakeholders would benefit from system training and education on the LMS, to ensure optimal usage of the LMS
• Shed light on the impact of technologies on internal stakeholders, to support digitally integrated learning eco-systems
• Provide feedback on system-related issues, to support an integrated employee experience in a transforming environment
• Capture all fields that inform reports or further processing for all catalogue items, including skills categories, SETA categories, instructor links, venues, types of training, training costs, cancellation parameters etc., to support the contribution of L&D data insights i.e. Creating a course on the LMS, capturing attendance registers and extracting of monthly and adhoc reports
• Contribute data insights for both the business and the learning community, whilst supporting end-to-end adoption of in country learning systems
• Provide detailed monthly reports, highlighting areas of concern and risk, to all relevant stakeholders
• Conduct financial processes which support the required financial administration associated with attendance of learning events, in compliance with standard operating procedures i.e. invoice spreadsheet, monitoring of invoices and receipting of invoices on Coupa to be paid timeously
• Maintain awareness of digital governance standards to ensure technical compliance across the learning and development systems. i.e. monitoring of registrations on external and internal courses. For external course adhere to the vendor cancellation policies to avoid any losses from a cost perspective.
• Capture the monthly GL’s on the relevant LMS from an invoice and attendance perspective post the delivery of the training intervention, ensure that the stipulated timelines are adhered to.
• Capturing of purchase order request related to all learning interventions on the system, tracking and monitoring of all outstanding Purchase orders relevant to the applicable business unit.
• Ensure that the correct procurement process is followed at all times in line with the Business Procurement policy. Attend the monthly procurement meetings and keep the Learning team updated on all new processes introduced as well as potential challenges that may exist.
• Provide the learning partners with a monthly excel spreadsheet view of all courses delivered i.e. registrations, vs actual attendance and the reasons for non-attendance on the first business day of each month.
• Capturing of learning demand data on the LMS and or prompt sheets related to the WSP process.
• Provide the Learning partners with a monthly update of the excel spreadsheet tracker against the business learning demand to flag any possible challenges that will impact the training budget negatively or impact the upskilling and reskilling of the business employees negatively.
• Daily monitoring of queries received via the learning mailbox
• Drafting training schedule and monthly learning comms, based on timelines agreed to be reviewed and signed off by the learning partners. Once signed off distribute via email to the business stakeholders.