Receptionist/Administrative Assistant

Job Description

Join Ladles of Love as a Receptionist/Admin Assistant to manage front desk operations and provide vital administrative support. The role focuses on visitor engagement, communication, record keeping, and assisting with events and internal projects.

Requirements

• High school diploma or equivalent
• Additional certification in office administration or related field (advantageous)
• Previous experience as receptionist, administrative assistant, or related role (preferred)
• Excellent verbal and written communication skills
• Strong organizational abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Knowledge of Salesforce (advantageous)
• Professional demeanour and appearance
• Customer-focused, friendly, and approachable personality
• Reliable and punctual
• Ability to work independently
• Detail-oriented with proactive problem-solving
• Must have own laptop
• Own transport (advantageous)

Responsibilities

• Greet and welcome visitors with a positive and helpful attitude
• Welcome and engage volunteers at the warehouse
• Answer phones and take messages
• Maintain tidy and presentable reception area
• Receive and distribute deliveries to warehouse
• Manage public info email and channel communications to departments
• Issue 18A tax certificates and communicate positively with donors
• Ensure compliance with regulations for tax certificates
• Manage online merchandise orders
• Maintain and update office records, databases, and filing systems
• Handle internal staff queries
• Manage petty cash and reconcile weekly with finance
• Send thank-you letters to donors and volunteers
• Order and monitor office supplies inventory
• Assist with internal team builds and Ladles of Love events
• Support other departments with ad-hoc projects