Quality RM /PM Technician

Job Description

The Quality RM/PM Technician provides essential quality assurance services to ensure that all incoming raw materials and packaging materials meet Danone’s stringent requirements. This role involves analyzing materials, liaising with suppliers, and supporting continuous improvement initiatives to maintain the highest standards of food safety and quality within the business.

Requirements

• National Diploma in Food Technology/Biotechnology
• Certified training in appropriate Good Laboratory Practices (GLP) & Good Manufacturing Practices (GMP): i.e. ISO 9001, ISO 17025 or equivalent
• Knowledge of HACCP / Food Safety Management System would be an advantage
• Minimum of 2 years’ experience in Quality within an FMCG environment (preferably food industry).
• Knowledge of SAP, MS Word and excel.
• Ability to analyze data and information to recommend action
• Dairy processing & technology experience would be an advantage
• Strong attention to detail, observation, organizational, and leadership skills
• Strong knowledge of mathematics, data analysis, and statistical methods
• SAP knowledge a plus
• Solid technical quality related knowledge/competence
• Strong knowledge of Quality & Food safety management and laboratory management systems
• Basic knowledge of local food and food safety legislation & regulations
• Strong Analysis & risk management skills
• Problem-solving skills

Responsibilities

• Analyses raw materials and packaging materials against company’s specifications and standards in line with the incoming control/material release plan
• Analyze incoming raw/packaging materials upon request
• Liaise with SQAE (supplier quality engineer), production and raw/pack material suppliers to address factory non conformances
• Carries out audits in the warehouse and factory (incl. milk reception) to ensure that GMP is adhered to daily.
• Weekly verification of COA’s for both raw and packaging materials
• Participates/support in raw material supplier approval with SQAE
• Ensures that non-conforming raw and packaging material detected is blocked on the system and the necessary SAP movements are executed.
• Ensures that all in-bound quality checks are being done as per SOP in the following areas:
• RM/PM receiving in stores
• Milk reception
• Verification of COA for liquid whey for all batches received and ensure micro analyses is executed for every batch
• Provide statistical data for SPC and process capability for inbound materials
• Support project work or R&I(innovation/renovation) .
• Handover and training of packaging and artwork standards to lab team.
• Maintenance of material standards for quick and easy access.
• Maintain relevant equipment used to conduct analyses (ie. calibration, validation)
• Support operations and engineering with trouble shooting quality non-conformances relating to raw and packaging materials
• Ensuring all relevant data record management system is updated (example SAP/Bamboo)
• Conduct investigation on raw or packaging material complaints and share findings/report with SQAE.
• Escalate trends or concerns picked up during % A, B, Cs / analyses relating to raw and packaging.
• Participate in handling of non-conformance investigations
• Deliver calculated decision making in case of non-conforming results, where required.
• Raise non conformances against suppliers where defects are picked up and escalate SQAE.
• Communicate non-conformances to Internal stakeholders (Industrial, R&I and Extended QFS Teams)
• Support internal and external audits through driving closure of gaps.
• Report on all activities and trends pertaining to the quality and food safety management system.
• Give input to improvement of quality and food safety systems to improve efficiency of the system.
• Responsible to ensure, allocated supporting function is always audit ready
• Participate in quality continuous improvement programs with SQAE.
• Support in quality continuous improvement projects in the factory.
• Support consumer/customer investigation relating to raw/packaging materials, and timeous feedback to SQAE and internal stakeholders
• Ability to spot issues/ trends and flag/escalate to SQAE.
• Support & participate in factory trials as a quality Representative for raw/packaging.
• Support product innovation / renovation during trials for analytical analyses and reporting
• Providing all necessary feedback for launch KPIs during the launch period
• Escalation of key issues to SQAE and Laboratory manager.
• Drive and implement the departmental safety agenda, audits & action plans.
• Identify, and report safety hazards.
• Execute safety incident/accident investigations as required.
• Participate in safety dialogues as per guidelines.
• Ensure adherence of team to safety policies, procedures and process
• Attend daily/operation meetings to represent the QA function when required
• Stand in for colleagues (during periods of sick leave, training, etc.) as required
• Participate in relevant team and factory meetings.
• Assist with purchase order creation when required