Plaza Manager

Job Description

The Tolcon Group is seeking a Plaza Manager for their De Hoek Toll Plaza in Heidelberg. The main purpose of this role is to manage toll plaza operations according to contractual obligations, ensuring delivery and throughput targets are met, and contributing to customer satisfaction and company objectives. Responsibilities also include ensuring customer satisfaction, adherence to company policies and procedures, and accurate accounting and banking of toll revenue.

Requirements

• Minimum Grade 12 certificate
• Applicable tertiary qualifications preferably in financial management (advantageous)
• Certificate of medical fitness
• Valid EB/Code 08 driver’s license
• 5 years’ experience in operating a motor vehicle
• At least 8 years’ experience in a management position
• Experience in the Toll industry (advantageous)
• Knowledge of reporting process, plaza inspections and general housekeeping
• Knowledge of supervisory and management responsibilities/functions
• Knowledge of electronic toll collection system and the toll collection process
• Problem solving skills
• Analysis skills
• Attention to detail
• Computer literacy
• Excellence / quality orientation
• Verbal and written communication skills
• Rule orientation
• Planning and organising skills
• Monitoring and measuring skills
• Customer service orientation
• Safety and security orientation
• Developing people skills
• Knowledge management skills
• Decisiveness / action orientation

Responsibilities

• Assist with and/ or induct subcontractors in terms of the safety at the toll plaza and ensure relevant documentation are signed
• Ensure appropriate PPE is used and in good condition
• Identify and report any SHE incident/accidents immediately as per the SHE system
• Attend teams safety toolbox briefing / talk at the commencement of every shift and/ or specific/unique task
• Monitor housekeeping and ensure HSE standards are met
• Assess and evaluate the requirements of the plaza operations on an ongoing basis and make recommendations for improvements
• Ensure adequate security measures are implemented e.g. access control, money transfer, internal theft etc.
• Ensure all cash handling and cash procedure are correctly applied and implemented to ensure maximum efficiency and security
• Ensure all financial documentation, reports, budgets, registers, banking requirements are correctly applied
• Monitor and ensure vehicle throughput levels are efficient, recorded, and reported
• Ensure maintenance buildings, surrounding areas, facilities, equipment, systems is carried out effectively, including the cleanliness of the plaza
• Ensure requirements for the different traffic seasons are sufficient and relevant operational plans are in place
• Plan activities and coordinate resources to ensure the uninterrupted operations of the plaza 24 hours a day, 7 days a week
• Review and submit monthly, quarterly and annual reports which includes, Finance, CMS, TCE, VTAS, OHS, and Inspection etc.
• Conduct and/ or attend disciplinary enquiries, investigations, grievances, counselling sessions in line with the IR procedures as and when required
• Conduct performance development reviews and recommend potential candidates for possible future training and promotions
• Ensure the implementation and effectiveness of the policies and procedures of the company
• Implement communication strategies to ensure effective communication of relevant information and the involvement of staff
• Manage and control leave for staff
• Attend all scheduled operational meetings and ensure the annual management planner is implemented accordingly
• Ensure monthly staff meetings are held
• Give staff feedback on critical management decisions, issues and concerns
• Ensure all staff are appropriately trained to operational standards