Manager: Credit Risk Early Collections

Job Description

To provide client service by applying sound credit risk management principles in the early collections space through management of a dedicated portfolio, enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Requirements

• NQF Level 6 or higher in a Finance or Credit-related field
• Minimum 5 years' experience in a Credit role in a Banking environment
• Minimum 5 years' experience collecting Arrears or Excess accounts
• Business administration and management
• Change management
• Client service management
• Communication strategies
• Financial Accounting Principles
• Governance, Risk, and Controls
• Organizational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools, and mechanisms

Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handing over the portfolio to Legal collections
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, processes, procedures, and industry regulations
• Manage and prepare portfolio review presentations based on Management Information Systems (MIS)
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales
• Ensure efficient work ethic and achievement of business unit strategies and goals by proposing innovative ideas to enhance business processes that facilitate customer experience
• Provide feedback daily/weekly/monthly
• Meet clients' expectations by resolving queries within turnaround times
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies, and documentation
• Share knowledge with all stakeholders
• Manage own efficiency by drafting and implementing team’s strategies
• Enhance processes by constantly seeking innovative improvements to the credit systems
• Adapt to changes in legislation by enforcing compliance with the changes
• Address issues raised in culture surveys by participating in the development and implementation of action plans
• Create a client service culture through various required interventions
• Support and encourage staff to participate and support corporate responsibility initiatives
• Achieve operational excellence by supporting the implementation of business optimization improvements through team engagement
• Generate innovative ideas and share knowledge