Director, Specialist Sales - SME

Job Description

Mastercard seeks a Director, Specialist Sales - SME to partner with regional and global stakeholders, banks, acquirers, fintechs, and SME service providers to identify strategic growth opportunities and strengthen SME offerings through multiple distribution channels.

Requirements

• Bachelor’s degree
• Experience in financial services and payments with understanding of competitive offerings and industry trends
• International market knowledge and/or experience (preferred)
• SME banking or SME payment experience is an advantage
• Consulting background is a plus
• Ability to navigate both technical and business-oriented conversations
• Excellent writing skills with experience creating training materials, product guides, etc.
• Ability to work independently with minimal guidance
• Self-motivated and comfortable in a fast-paced environment
• Flexible and creative, with capacity to thrive under constant change
• Ability to multitask and adapt to evolving responsibilities
• Proficiency in storyboarding and creating visually compelling presentations with logical structure
• Strong time management and organizational skills with ability to lead initiatives end-to-end
• Ability to build strong cross-functional relationships and internal networks to execute strategies
• Strong customer relationship-building and management skills to meet internal and external demands

Responsibilities

• Diversify Go-To-Market channels beyond traditional issuers and acquirers by leveraging SME expertise and insights to establish partnerships with marketplaces, CPGs, logistics providers, Payfacs, telcos, and other enablers
• Collaborate with internal stakeholders to develop comprehensive business plans for SME solutions, analyzing revenue opportunities, emerging markets, and new payment flows
• Monitor industry trends, competitive dynamics, and emerging opportunities to inform product positioning and GTM strategies
• Create and refine SME Segment narrative for executive briefings, account planning, sales engagements, and product discussions
• Partner with Customer Solutions Center and product teams to provide pre- and post-sales support
• Advocate for SME strategy and alternate distribution approach in customer and partner engagements
• Develop and update sales materials, bulletins, and resources to support product launches via SME Central Hub
• Identify and design differentiated product bundles supporting SME digitization of distribution channels
• Lead creation of business meetings, workshops, marketing initiatives, and collateral to strengthen SME value proposition
• Support partner engagements, RFP responses, and represent Mastercard at external conferences to drive adoption
• Distribute thought leadership materials and best practices across teams
• Identify and pursue new SME payment flows to generate revenue and strategic wins
• Oversee GTM execution and rollout for new initiatives, ensuring alignment across teams
• Maintain collaboration with Customer Solution Centers to address market needs and achieve SME KPIs
• Drive product knowledge through certification programs, ensuring consistent SME narrative across teams
• Foster cross-functional coordination and proactively identify new opportunities