Director Service Line Management - Mill Liners

Job Description

Lead the global strategy for milling consumables as the Director of Service Line Management at FLSmidth’s Roodepoort office. This pivotal role involves driving innovation, overseeing product lifecycles, and managing high-value portfolios in the mining and cement industries. You’ll mentor global teams, champion sustainable solutions, and ensure commercial success through strategic pricing and customer-focused value propositions, all while navigating complex market dynamics.

Requirements

• Bachelor’s degree in Engineering (Metallurgy, Materials Science, Mechanical) or Business
• 10–15+ years of experience in industrial/consumables sectors (mining, cement, heavy equipment)
• Experience in mill lining/milling consumables is mandatory
• Proven global leadership with experience managing teams across at least 3 regions and navigating matrix structures
• Experience managing portfolios with revenue exceeding xxM
• Technical background with exposure to engineering or materials science (e.g., metallurgy, tribology)
• Experience in product management, having launched and scaled consumable products globally
• Experience in business development and M&A, including successful implementation of inorganic growth activities

Responsibilities

• Develop and execute a global strategy for milling consumables
• Identify market trends, competitive threats, and growth opportunities
• Oversee P&L, budgeting, and resource allocation for the global product line
• Lead a global matrix team to foster collaboration across Sales areas and functions
• Mentor talent, drive performance management, and build succession pipelines
• Own the end-to-end product lifecycle
• Work closely with R&D to prioritize investments aligned with customer needs
• Champion innovation in materials science, digital solutions, and sustainability
• Drive with Sales to develop pricing strategies, value propositions, and key account plans
• Enable technical teams to support complex customer solutions
• Ensure manufacturing standards (quality, cost, delivery) are met with Operations teams
• Drive continuous improvement in product design, sourcing, and supply chain resilience
• Mitigate risks related to raw material volatility and geopolitical disruptions