6 Months Contract Service Consultant
Job Details
Job Description
To educate clients on the convenience, security, and functionality of digital and self-service solutions; process cash transactions and cash fulfillment (i.e., balancing and replenishment); and perform first-line device maintenance to meet business goals and exceed client expectations.
Requirements
- Diploma (NQF Level 5)
- Banking Services (e.g., Higher Certificate in Banking Services - NQF5) preferred
- 1-2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience
- Foreign exchange experience
- Customer service principles
- Product knowledge
- Problem-solving skills
- Relationship management
- Knowledge of Nedbank security policies and procedures
- Governance, Risk, and Controls
- Forex product knowledge
Responsibilities
- Address concerns relating to queue flow or digital devices
- Assist clients to download online applications and resolve log-in issues
- Assist clients to buy value-added services (e.g., pre-paid data and airtime) online or through a self-service device
- Assist clients to obtain statements, cards, and other relevant documentation from self-service zones
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests
- Discover client's service and digital needs through connecting, understanding, and delivering financial solutions with care
- Educate clients and potential clients on how to subscribe and service their account
- Educate clients on self-service, digital functionality, and features
- Facilitate conversations with clients to assist them in completing their service needs online
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action, and capturing it on the client management system
- Meet, greet, establish, and clarify client needs, verify documentation, and direct clients
- Nurture strong, long-standing client relationships
- Own the client request end-to-end and route for alternative intervention if not equipped to service the client
- Provide knowledgeable client service that fosters mutual trust and confidence
- Accept and service cash transactions over the counter
- Action control checklist applicable to teller, enquiries, and foreign functions daily
- Balance and secure branch stock holding (e.g., cards)
- Control the queuing process and prioritize clients with special needs
- Destroy old stock (e.g., cards) identified by reports
- Enable further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first-line device maintenance support
- Execute cash management (i.e., Treasury and holdings), cash efficiency, and recycling strategies within the store
- Load cash, balance, and provide first-line device maintenance and replenishment of consumables for all store devices
- Minimize losses and ensure corrective action by declaring discrepancies in cash holdings
- Process client deposits, withdrawals, change for change, and transfer requests by following relevant procedures and policies
- Process client forex requests by following relevant procedures and policies (e.g., FBN, bills, and transfers)
- Mitigate risk by controlling counter and drop safe limits according to policy
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile
- Contribute to Nedbank's success through service excellence, teamwork, and personal development goals while adhering to security, operational, and compliance procedures and policies
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience
- Improve digital enticement and migration volumes to self-service devices and online channels
Apply online
Additional Instructions
Apply via the Nedbank careers portal with your CV and relevant qualifications. Ensure your application highlights your retail/banking client service and cash handling experience.
Jobs in Polokwane
The Sales Coordinator is a key role focused on maximizing store sales while prov...
SDI LP/MP internship at NSF regional offices in Vhembe and Capricorn for graduat...
The Department of Higher Education and Training (DHET), Community Education and ...
The Limpopo Department of Health offers 152 pharmacist internship positions in v...
Limpopo Tourism Agency offers internship opportunities for unemployed graduates ...