Retail Store Manager

Job Description

C.U.M. Books, a Christian retail chain with a heart for ministry and service, is seeking a dynamic and passionate Retail Store Manager. This role is perfect for an individual with a flair for customer service, store operations, and staff motivation, eager to work in a purpose-driven environment. With over 80 years of history, C.U.M. Books is dedicated to putting inspirational and faith-based content in the hands of South Africans.

Requirements

• Matric education level
• Proven experience in retail management or a related role
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in budget management and stock control
• Customer-focused with a commitment to delivering exceptional service
• Own transport required
• Aligned with Christian values and excited to work in a purpose-driven environment

Responsibilities

• Organising and overseeing all store operations
• Handling cash-up, banking, and daily retail admin
• Managing staff scheduling and shift
• Leading and supervising a dedicated retail team
• Training and guiding staff members to achieve maximum performance
• Preparation and effective control of the store's budget, focusing on cost-efficiency
• Efficient stock management and monitoring of stock levels
• Maintaining and delivering excellent customer service in a faith-aligned environment
• Addressing and resolving customer complaints to uphold exceptional customer service
• Handling and resolving any issues that may arise within the store
• Planning and overseeing in-store promotions and merchandising
• Staying updated on market trends to identify opportunities for store improvements
• Ensuring the store complies with all legal health and safety guidelines
• Providing regular feedback and reporting to higher management
• Upholding brand values (e.g. kindness, integrity, excellence)