Reservation Administration Controller

Job Description

Natural Selection is a collection of owner-operated safari camps and safaris in Botswana, Namibia and South Africa. This role is responsible for full Travel Shop Reservation administration and control, ensuring accuracy and timeliness in booking processes, supporting consultants, and managing CRM entries and camp calendar systems. The position is based in Cape Town and reports to the Reservations Manager.

Requirements

• Minimum of a matric certificate
• 1 – 2 Years in reservation administration with a similar role and responsibility
• Excellent written and oral communication skills (English fluency is a requirement)
• Shows empathy, care and understanding when dealing with clients
• Good interpersonal skills
• Can manage relationship with the agents, camps and consultants and deal with any complaints, or queries which may arise
• Service and detail orientated while coping with large volume of work
• Ability to work fast and accurately
• Ability to multitask and work under pressure
• Be highly organised, able to keep track of multiple threads of work
• Comfortable with technology, able to learn our reservations system efficiently
• Self-starter with a natural curiosity about travel, strong desire to learn
• Can work well in MS Office (Excel)
• TourPlan system - desirable
• Nightsbridge – desirable
• Product knowledge – Botswana, Namibia and South Africa

Responsibilities

• Ensure accuracy and timeous processing of booking information (BCV and Calendar)
• Ensure CRM information is received and entered into the system timeously
• Follow up with consultants to collect and verify guest information
• Run camp calendars to review bookings for accuracy and completeness
• Investigate discrepancies and rectify with consultants
• Assist consultants with problem solving
• Assist with improving response times and last-minute bookings
• Check availability with camps directly
• Assist with booking 3rd party products including confirmations, cancellations, and checking invoices to vouchers
• Provide backup support to reservation consultants in a limited capacity