Regional Manager

Job Description

Lead Lovisa’s Cape Town region as a Regional Manager, driving sales growth and exceptional customer experiences across multiple stores. This role involves coaching store managers, optimizing operations, and fostering a passionate, customer-focused team in a dynamic, high-volume retail environment.

Requirements

• Matric qualification
• 3 years or more experience in a management position within a Retail or Customer/Sales focused industry
• Proven ability to multi-site manage in a fast-paced, high-volume environment
• Demonstrated understanding of Customer experience and continually improving this to achieve results
• Flexibility and desire to travel interstate and/or internationally based on the needs of the business
• Must be based in Cape Town

Responsibilities

• Achieve sales growth on last year by providing outstanding customer experience in all stores
• Conduct effective store visits to evaluate the performance of the Store Manager, utilizing available reports and setting clear objectives to achieve Lovisa directives and benchmarks
• Ensure communication through morning calls, written action plans, LOLA notices, and one-on-one meetings is clear and consistent, with an aim to coach and develop the team
• Recruit passionate and customer-focused team members to develop and succession plan through Lovisa
• Reduce unnecessary costs through effective rostering, ensuring the right people are scheduled at the right time
• Focus on reducing internal and external shrinkage by ensuring Store Managers and team follow the Lovisa Security Manual and Loss Prevention best practices