Manager: Admissions

Job Description

ADvTECH is seeking a Manager: Admissions to oversee admissions operations, ensure compliance with regulatory requirements, and manage student recruitment and retention processes. The role involves analyzing admission trends, leading a high-performing team, and maintaining accurate student records while fostering a collaborative environment.

Requirements

• Bachelor Degree (NQF level 7) in an appropriate field
• Honours Degree (NQF level 8) advantageous
• 5 years progressive experience in admissions or enrollment management in a higher education institution
• At least 2 years in a supervisory role
• 3 years experience working with student systems
• Knowledge of national qualifications frameworks
• Attention to detail
• Excellent communication and interpersonal skills
• Collaboration and problem-solving skills
• Ability to work with multiple and diverse stakeholders

Responsibilities

• Analyze admission trends and prepare reports for senior leadership on enrollment data, conversion rates, and forecasting
• Provide leadership to the admission coordinator team by training, performance monitoring, and fostering a collaborative, high-performing work environment
• Ensure the admissions office is adequately staffed
• Ensure adequate quality assurance and enhancement processes are in place to ensure ethical and accurate admissions
• Ensure adequate controls are in place and holds activated and tracked where required
• Manage complex admission queries and scenarios, offering guidance to admissions staff
• Ensure all conditional admissions are adequately tracked
• Ensure student admissions records are accurate
• Ensure outstanding documentation and information are sourced and uploaded within each academic year
• Ensure SLA adherence to admission related queries logged via the Assist platform
• Maintain knowledge of current admissions practices, higher education trends, and regulatory requirements
• Manage international student admission criteria and track admissions and registration conditions
• Ensure post-registration audits for data verification are conducted
• Create and manage an admission process that works effectively for students and staff from enquiry, admission approval to registration
• Oversee the admission review process to ensure timely and holistic evaluation of prospective student admission requirements
• Oversee the application review process to ensure timely and holistic evaluation of articulating returning students
• Utilize student information systems to manage the application pipeline and communicate with prospective and articulating returning students
• Ensure efficient day-to-day operations of the admissions office, including timely application processing, accurate data management, and high-quality applicant communication
• Provide training to all campus staff on all admission related processes and procedures
• Facilitate a strong working relationship between student recruitment marketing and academic staff to ensure admissions criteria for new students are properly set and adhered to
• Communicate internal articulation pathways to campus staff
• Communicate updates on qualification admissions requirements to campus staff
• Work with campus, Faculties, and the Office of the Registrar to ensure internal and external academic credit applications reflect correctly against student records
• Track institution admissions funnel and provide support interventions to mitigate bottlenecks
• Work closely with campus operations to ensure management of admissions for returning students is properly managed
• Track and monitor adherence to pre-requisite and co-requisite module registration requirements
• Participate in admissions terms and conditions reviews with the academic faculties and ensure all admissions material are timeously and accurately prepared for applications and enrollments
• Manage the institutional admissions policy
• Update admissions and related policies and procedures in line with regulatory requirements, best practices, and the institutional strategic intent
• Prepare and report on admissions and policy items at the relevant Governance
• Update leadership report on admissions as required
• Check and sign off admissions’ regulatory reports, e.g. DHA, SACE, DHET, etc.
• Manage all admissions letters and communiqué
• Prepare and submit change requests as required to optimize the admissions processes
• Test change requests as required
• Track the implementation of system enhancements and report on efficiencies and gaps
• Implement a quality assured admissions process in line with the relevant policies
• Collaborate and work with the ACE Audit Manager on admissions findings
• Prepare erroneous admission reports and present recommended remedies to the Office of the Registrar
• Participate in CHE audits as required