Debtors Clerk

Job Description

Pollock Associates is hiring a Debtors Clerk for a fast-growing luxury retail business operating across physical stores and e-commerce. This role is central to the financial operations of an entrepreneurial team supporting both local and international growth. The position covers full debtors book management, payment reconciliation, and customer relationship handling in a high-growth retail environment.

Requirements

• Minimum 5 years’ experience in a debtors/accounts receivable role, ideally in retail with B2C and wholesale exposure
• Proficiency in ERP systems (preferably Odoo)
• Advanced Microsoft Excel skills
• Experience handling multi-currency and international transactions
• Proven ability to resolve disputes and manage customer relationships
• Comfortable working in a high-growth, entrepreneurial environment with strong integrity
• Experience in a luxury or high-volume retail setting (preferred)
• Familiarity with online and e-commerce credit processes (preferred)

Responsibilities

• Own and manage the full debtors book across wholesale, online, and e-commerce platforms
• Oversee account ageing, reconciliations, and accurate payment allocations
• Follow up on outstanding balances and resolve payment discrepancies
• Process and verify credit notes and returns to ensure account accuracy
• Build strong relationships with customers to ensure timely collections
• Prepare debtors’ performance reports and support audits
• Drive compliance and suggest process improvements within the debtors’ function