Corporate Account Manager

Job Description

The primary purpose of this role is to nurture and expand relationships with Nedbank's Corporate Card clients. The successful candidate will work to enhance the client experience with Card Payment Solutions, a key effort to drive growth in both revenue and market share for Nedbank. This involves proactive engagement, identifying needs, and presenting tailored financial solutions.

Requirements

• Matric / Grade 12 / National Senior Certificate
• Diploma or Degree at NQF 5 or 6 in a financial or business field.
• 3 years experience in Nedbank, and build and manitain strong client relationship.
• Must have experience in engaging with clients to represent the brand and generate revenue and experience in making presentations.

Responsibilities

• Identify sales opportunities by engaging with clients to understand the financial profiles and Corporate Card needs of their employees and other key stakeholders
• Recommend solutions for identified needs by analysing the information and matching it to bank offerings; and present solutions to the client by following Nedbank corporate and retail standards.
• Draw up account management and implementation plan by negotiating with client and internal stakeholders to set checkpoints and roll outs for the year calendar; that will suit the business needs and environment.
• Obtain buy-in for initiatives from clients by presenting solutions.
• Build awareness of Nedbank Corporate Card offerings by organising and engaging in appropriate activities such as training programmes and presentations, using various communication channels.
• Build relationships between client and key Nedbank stakeholders (Product, Rewards, Sales, Credit, Servicing) by inviting the relevant team to presentations and activities with the client.
• Monitor key metrics such as spend, attrition, impairments, profitability, share of wallet, market share - actual against target; by using MIS information and take corrective action/make recommendations where indicated.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure accurate information and feedback is provided to stakeholders in weekly and monthly reporting.
• Plan and execute periodic client reviews by organising key accounts into regions and identifying appropriate contact methods and cadence.
• Identify and engage with key individuals in the client organisation through consultation and building credibility as a trust advisor.
• Maintain regular contact with clients using a range of communication media in addition to visits; such as telephone calls and virtual meetings.