Bookkeeper

Job Description

An Integrated Facilities Services provider is seeking a Bookkeeper in Durban. The role involves handling operational tasks, ensuring compliance with safety regulations, managing procurement processes, coordinating repairs and subcontractor services, and resolving client concerns promptly. The position requires attention to detail, strong organizational skills, and the ability to manage multiple priorities efficiently.

Requirements

• A minimum of high school diploma or equivalent (required)
• Relevant qualifications in operations management or facilities management (preferred)
• Certification in health and safety practices
• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices

Responsibilities

• Efficiently handle and resolve client complaints within a 2-hour turnaround time
• Log complaints and address client concerns promptly, escalating to the Area Manager, Key Accounts Manager (KAM), or Regional Director (RD) when necessary
• Manage health and safety incidents with full documentation and investigation completed within 7 days
• Log incidents, notify Area Manager, KAM, and H&S Manager, and track the investigation process
• Coordinate the completion of health and safety forms and obtain confirmation from the H&S Manager
• Ensure compliance with safety regulations through established procedures, regular inspections, and prompt issue resolution
• Process requests for additional chemicals and consumables (outside of the client contract) within 24 hours
• Log requests, obtain client-approved purchase orders (PO), generate sales orders, and send to Area Managers and Stores
• Oversee repairs and removal of broken machinery with a 48-hour turnaround time
• Request make, model, and serial number, log issues, obtain three supplier quotes, secure approvals, and coordinate repairs after PO confirmation
• Engage subcontractors for specialized services outside company capability within a 72-hour turnaround time
• Obtain three quotes, secure approvals, coordinate POs, and oversee subcontractor work
• Generate sales orders and send supplier POs to subcontractors to initiate work
• Ensure subcontractor services meet quality standards and cost efficiency
• Process monthly site chemical and consumable goods requisitions based on the BOQ
• Send draft to Area Manager for review, adjust as needed, and submit final goods issue to stores within 24 hours