VIP Security Officer

Job Description

Become a VIP Security Officer at Hollywoodbets in Durban, where you’ll play a crucial role in ensuring a safe and secure environment at our branches. This position demands vigilance, professionalism, and a commitment to excellent guest service, as you’ll be the first point of contact for customers. Join a dynamic team within one of South Africa’s leading betting brands, contributing to a safe and welcoming atmosphere while upholding Hollywoodbets’ values of integrity and service excellence.

Requirements

• Registered with PSIRA (Private Security Industry Regulatory Authority)
• Valid driver’s license (advantageous)
• Previous security experience (advantageous)
• Demonstrate good analytical skills
• Strong computer skills
• Demonstrate creative skills
• Strong sense of accountability
• Work under pressure and able to meet deadlines
• Demonstrate excellent attention to detail
• Must be able to plan effectively and efficiently in order to meet deadlines
• Able to work in a rotating shift / work flexible hours
• Ensure the ability to work independently
• Ensure physical fitness is maintained at all times in line with job requirements

Responsibilities

• Be present 15 minutes before the branch opens
• Ensure the Branch Manager/Senior Team Leader opens the branch in the presence of the VIP Officer
• Conduct a perimeter patrol before the branch opens
• Check around the premises for any suspicious movements before the branch is opened
• Remain extremely vigilant and alert at all times of surroundings before the opening/closing of the branch
• Conduct a floor walk once the branch is open to observe all is in order
• Validate all observation checks are completed before the Branch Manager/Senior Team Leader continues with their daily checks
• Position away from the entrance during opening and closing, observing colleagues and checking for potential danger
• Patrol inside and outside the branch entrance, back areas, and all parking areas
• Ensure all two-way radios are fully charged for early morning usage and report faulty equipment immediately
• Charge batteries overnight so they are usable from the beginning of the shift
• Ensure panic buttons and two-way radios are in good working condition and kept safely
• Carry panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in emergencies
• Use the scanner to search all guests entering the branch, including team members, at the searching zone
• Ensure the branch door or gate is always kept closed at the searching zone
• Ensure no cross-gender scanning of guests entering the branch (male guests scanned by male VIP Officers, female guests by female VIP Officers)
• Search female bags with a stick and prohibit male guests from bringing bags
• Direct traffic on premises to ensure free flow of foot traffic and control vehicle entry and exit
• Minimize entry during end-of-day closing by sliding one door closed to ensure security
• Attend branch meetings when notified by the Branch Manager
• Assist when receiving stock, conducting alarm tests, and submitting daily reports by 10:00 AM
• Greet guests with 'Good day, welcome to Hollywood' to create a positive first impression
• Provide good guest service by being friendly, helpful, polite, and courteous at all times
• Proactively address guest complaints and communicate feedback clearly and positively
• Create a guest-centric culture within the branch and drive the philosophy of 'service with a smile'
• Treat guests with respect and maintain a positive attitude at all times
• Wish guests 'Good Bye Sir, please come again' when they leave the branch
• Ensure full Amadoda uniforms with name badges are worn before the shift begins (black shoes, black socks, white vest only)
• Scan all persons entering the premises, including team members
• Be observant of guests leaving the branch, identifying if they entered with an object and are leaving without it
• Prohibit bags, weapons/guns (except for official law enforcement officers), and persons under 18 from entering the premises
• Contact colleagues and press the panic button before a situation with a difficult customer escalates
• Prohibit alcohol in branches without a liquor license
• Do not take credit bets or bets while wearing the Amadoda uniform
• Do not utilize the Limited pay-out machine while on duty
• Do not sit or lounge, use cell phones, eat, smoke, or report for duty under the influence of alcohol
• Do not abandon post or sleep on duty
• Do not have casual conversations with friends/other team members while at post
• Do not accept tips from guests
• Actively promote Hollywood values and lead by example
• Report absenteeism to the Branch Manager/Senior Team Leader 2 hours before the shift begins