Logistics Coordinator, Operations

Job Description

This role will be responsible for the expediting, planning, scheduling & balancing outbound activities to ensure internal & external requirements are met.

Requirements

• Matric
• Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage
• Experience in planning, warehouse and transport industry
• Experience in expediting, planning, scheduling & balancing of workload
• Experience in a warehousing environment
• Be able to work nightshift, there may be a situation where nightshift can be swopped to dayshift (but mostly the need is for nightshift)
• Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
• Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads
• Good interpersonal skills for client account management
• Very good analytical and problem solving skills, and ability to think logically
• Be able to lead and manage a team
• Comfortable presenting & communicating to all levels of management
• Warehouse experience & understanding (Added Advantage)
• Expediting, Planning & Scheduling experience (Added Advantage)
• Experience in healthcare and retail environment (Added Advantage)

Responsibilities

• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements
• Query management
• Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s
• Monitor the load plan and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (picking, loading and delivery slots)
• Review and analyse load plan performance with the objective of improving operations -and FMS SLA’s
• Monitoring and reporting of warehouse and transport SLA's
• Measure and report on time delivery and turnaround time
• Update bookings/re-bookings in relevant systems
• Be actively involved in support change initiatives
• Job rotation amongst team members to create flexibility and personal growth
• Consistently reviewing data to identify areas of improvement to further improve the output of the operation, load plan and deliverables within the team
• Accurate booking & re-booking requests
• Order consolidation
• Query management and escalation
• Reverse logistics (back door returns & upliftments) monitoring and planning