IT Support Technician

Job Description

Badger Holdings seeks a proactive IT Support Technician to deliver frontline technical support across Australia, New Zealand, and South Africa. This onsite role in George supports around 180 users, managing helpdesk tickets, hardware/software setups, and contributing to IT projects within a fast-paced insurance organisation.

Requirements

• Grade 12 / National Senior Certificate
• Relevant IT certifications such as CompTIA or MCITP; MCSE advantageous
• Experience supporting end-user devices, peripherals, and software in enterprise environments
• Familiarity with ticketing systems, endpoint management tools, and ITIL processes
• Basic knowledge of server technologies including Active Directory, DNS, DHCP
• Proficiency in Microsoft Office, Adobe Reader, and web browsers
• Strong troubleshooting, communication, and time management skills
• Ability to work independently and as part of a remote team
• High attention to detail with commitment to confidentiality and data security

Responsibilities

• Provide Level 1 and basic Level 2 support to approximately 180 users across three regions
• Manage and resolve incidents and service requests via the IT ticketing system with SLA compliance
• Deploy, configure, and maintain hardware and software for end users
• Monitor IT systems and escalate alerts or issues as required
• Support network, telephony, and remote access systems
• Maintain IT asset inventory and lifecycle documentation
• Assist with software deployment, patching, and compliance
• Participate in IT projects and maintain accurate documentation