Administration Clerk (Call Centre Agent)

Job Description

Handle inbound and outbound calls; resolve customer queries via email, walk-ins, and other platforms; provide reporting information; render clerical support.

Requirements

• Grade 12 / Matric Certificate
• Knowledge of Public Service and Departmental legislation, policies, and procedures
• Knowledge of call centre and office management processes
• Communication (verbal and written) skills
• Computer literacy
• Problem solving
• Good interpersonal relations
• Planning and organizing
• Ability to correctly interpret relevant documentation

Responsibilities

• Handle inbound and outbound calls
• Resolve customer queries
• Provide information for reporting and customer satisfaction
• Render general clerical support