Motor Claims Relationship Manager

Job Description

As a Motor Claims Relationship Manager in Pretoria, you will be responsible for fostering strong relationships with Motor Body Repairers (MBRs) and stakeholders to enhance the motor claims process at Santam Insurance. Your role will focus on providing technical support, managing supplier performance, and ensuring high-quality service delivery. By leveraging your expertise in motor assessing and negotiation, you will drive efficiency, manage costs, and support Santam’s commitment to exceptional client experiences in the insurance claims process.

Requirements

• Matric.
• VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic.
• At least 5 years Motor Assessing Experience.
• Expert Abuntex user with in-depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, Parts Procurement systems, Abuntex Certified.
• Management Experience (advantageous).
• Supply Chain Management experience (advantageous).
• Stakeholder and Vendor Management experience (advantageous).

Responsibilities

• Building, maintaining, and managing professional relationships with MBRs in line with Santam’s objectives in the designated area.
• Providing technical support and delivering a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor Desktop Assessor, and Claims Service Consultant) regarding the motor vehicle repair process.
• Monitoring and controlling MBR KPIs: Smart repair technology, Repair vs replacement, Support Assessing team, Manage and handle complaints, Normalise Cost Ratio (NCR), Average Repair Cost (ARC), ARC plus Ancillary Cost (ACPC), Utilisation of alternative and green parts, CAP, Used and Refurbished, Paint, Labour and Parts Ratio, Difference in Quotations vs 1st Authorization, Difference in 1st Authorisation vs FRC, Difference in Quotation vs FRC, Additional cost after FRC.
• Managing and supporting MBRs/Santam systems: Abuntex/Quoting solutions, Qapter Connect, AudaAudit, RPM, Parts Procurement Systems, AudaTarget.
• Initiating, leading, and managing Supplier Performance Measurement meetings as per schedule.
• Monitoring and identifying trends, agreeing on action plans, and monitoring compliance (improvement and progression).
• Training, upskilling, and coaching of Motor Body Repairers.
• Managing supplier capacity.
• Creating weekly and monthly reports for feedback.
• Managing projects and change.
• Managing catastrophic events.