How to Change Your Sassa Phone Number for Srd R370/R350

If you need to update your phone number for the SASSA SRD grant, it’s essential to follow the proper steps to ensure that your information is updated securely.

The phone number linked to your SRD grant is critical because it is used for communication and verification.

Below is a clear, comprehensive guide on how to change your SASSA phone number step by step.

Step 1: Visit the SASSA Website

To begin the process, you need to access the official SASSA website.

Open your internet browser and navigate to the following URL:
https://srd.sassa.gov.za/sc19/contact.

This is the page where you can update your details, including your phone number.

Step 2: Enter Your Personal Information

Once you’re on the website, you will be required to provide personal details for identification.

You will need to input the following:

  • 13-digit South African ID number: This is your unique identification number.
  • 6-digit Application ID: This number was given to you when you first applied for the SRD grant.

After entering these details, click the “Submit” button to proceed.

Step 3: Select the Option to Change Your Phone Number

On the next page, you will see several options regarding your account details.

Select the “Change Phone Number” option.

This will allow you to provide the new mobile number you wish to link to your SRD grant.

Step 4: Enter Your New Phone Number

Carefully enter your new mobile number in the space provided.

Make sure this number is active and in your possession, as you will need it to receive a verification code.

Step 5: Verify Your New Phone Number with a PIN Code

SASSA will send a one-time PIN (OTP) to the new phone number you provided.

Once you receive this SMS, enter the PIN code on the website to verify that the number belongs to you.

Step 6: Confirm the Change

After verifying your new number, you will receive a confirmation message from SASSA.

This message ensures that the update has been submitted. Click “Submit” to finalize the process.

Step 7: Wait for the Update to Take Effect

SASSA typically takes about 14 days to process any updates to your account information.

During this period, your new phone number will be verified, and all further communications will be directed to it.

Step 8: Monitor Your SASSA Account

While waiting for the update, it’s important to check your SASSA account status regularly to ensure everything is in order.

If you encounter any issues, such as your account showing “record not found,” contact SASSA immediately at 0800 601 011 to resolve the problem.

How to Change Your SRD Phone Number Without Application ID

Step 1: Locate Your Nearest SASSA Office

The first step in updating your SRD phone number without an Application ID is to visit a SASSA office in person.

To find the closest one:

  • Visit the official SASSA website and use the branch locator tool.
  • Alternatively, you can search online for “SASSA office near me” to find the most convenient location.

Ensure you have your ID with you, as it will be required for verification purposes.

Step 2: Gather Necessary Identification

Before visiting the office, make sure you have the following:

  • Valid South African ID: Either your green ID book or smart ID card.
  • Current Registered Phone Number: Even if this number is no longer active, you’ll need to provide it to identify your existing account.

Having these documents ensures the SASSA staff can verify your identity without the need for your Application ID.

Step 3: Explain the Situation to SASSA Staff

Once you arrive at the SASSA office, speak with one of the staff members.

Clearly explain that:

  • You are an SRD grant recipient.
  • You need to update the phone number linked to your account.
  • You do not have access to your Application ID.

This is important because SASSA requires verification before making any changes to grant recipients’ details.

Step 4: Fill Out a Phone Number Change Form

The SASSA staff member will give you a form to fill out with your updated contact information. The form will ask for:

  • Your full name and 13-digit South African ID number.
  • Your current (or old) phone number that’s registered with your SASSA SRD grant.
  • The new phone number you wish to link to your account.

Make sure you carefully fill out all details, especially the new phone number, to avoid any delays in processing.

Step 5: Submit the Form and Provide Verification

Once you’ve filled out the form, submit it to the SASSA staff member.

They may ask you to provide your ID and may also confirm details about your current registered phone number for verification.

This step ensures that your identity is confirmed, and the phone number change is authorized for the correct person.

Step 6: Wait for Confirmation

After submitting the form, the SASSA office will begin processing your phone number update.

This process may take a bit of time as SASSA needs to verify and update the information across their system.

Usually, this takes up to 14 days.

Step 7: Receive SMS Confirmation

Once the process is completed, you should receive an SMS confirmation on both your old and new phone numbers, notifying you that the update has been successful.

Ensure the new number remains active, as SASSA will use it to communicate grant-related information moving forward.

Step 8: Keep Your Information Updated

It’s important to maintain up-to-date contact information with SASSA to avoid disruptions in your SRD grant payments.

Regularly check your status and ensure your phone number remains correct.

How to Change Your SRD Phone Number Without Application ID Online

Step 1: Visit the SASSA Website

To begin, open your browser and navigate to the official SASSA SRD website:
https://srd.sassa.gov.za.

This site provides various options for managing your SRD grant, including ways to contact SASSA or get assistance when you don’t have your Application ID.

Step 2: Use the SASSA Contact Section

On the website’s homepage, scroll down to find the “Contact Us” section or use the “Help” section.

These sections are designed to assist individuals who need help with their SRD grants but may lack certain details like their Application ID.

Step 3: Submit a Support Request

In the contact section, there’s usually an option to “Submit a Query” or “Request Assistance” for SRD-related matters.

Click on this and provide a detailed description of your issue. In your query, make sure to explain that:

  • You are an SRD grant recipient.
  • You need to update your phone number.
  • You no longer have access to your Application ID.

Providing this information ensures that SASSA understands the issue and can route your request accordingly.

Step 4: Include Personal Information

When submitting your request for support, be sure to include the following personal details:

  • Your 13-digit South African ID number.
  • Your current phone number is registered with the SRD grant (even if inactive).
  • The new phone number you wish to update in the system.

This personal information will help SASSA identify your account and begin processing your phone number change, even without your Application ID.

Step 5: Wait for SASSA’s Response

After submitting your request, SASSA will process your inquiry and update their records.

Typically, they will send a response via email or SMS.

Keep an eye on your email and phone for confirmation that they have received your request.

Step 6: Verify Your New Phone Number

Once SASSA starts processing the phone number change, they may send a verification code (OTP) to the new phone number.

This one-time PIN (OTP) will be sent via SMS.

Upon receiving it, enter the OTP on the SASSA website to confirm your identity and the new phone number.

Step 7: Confirm the Update

Once you’ve entered the verification code, wait for a confirmation message from SASSA that your phone number has been updated.

You should receive this confirmation via SMS on both the old and new phone numbers if both are active.

Step 8: Monitor Your SRD Status

To ensure everything is updated correctly, log back into the SASSA website and check your SRD grant status.

Make sure the new phone number is properly reflected in the system.

If there are any issues, contact SASSA immediately for further assistance.

Important Note:

If SASSA requires biometric verification to change your phone number, this may involve providing fingerprints or facial recognition.

This ensures that only legitimate recipients are able to modify their contact information.

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571 thoughts on “How to Change Your Sassa Phone Number for Srd R370/R350”

  2. Hi am tsakani Lisbeth khosa I have problems with this 350 social grant. Is always on approve but am not getting payment now I changed the cell phone no it was 0739181016 now is 0836110298 I want to put new number to my 350 social grant. I hope you will help me

    Reply

  15. I am Ntombizanele Leti Tsomo,ID number 0511200990089 I have a problem to apply for my srd grand everytime I try said I am already active but I didn’t apply eversince I was turning 18 years ,,I need help my number is 0656556749

    Reply

  16. The corrupt sassa employees are playing fool of poor people,they are obviously paying themselves the R350 for those who lost their cell phone numbers,they are evil than Devil because they do this every months and are not scared of prison,they think every one is stupid,in 2020 they paid themselves and their dead family members,,in April 2022 they refused to pay us the R350 despite being registered and they said we were supposed to re-register for that month!they went on giving people wrong pay date,the most sad one was for the woman who borrowed money in Soweto and took a taxi to new town Johannesburg,but there was no money for us at pick-and-pay and not because of pick-n- pay ‘s fault but sassa’s,the pay date was on that very day and that’s why we were on the queue,the till slip responded,declined because there is no sufficient funds, the woman in question said I don’t have a taxi fair and I m beginning to feel hungry,she said this very sadly that I had to walk away from the queue heart broken,and these sassa thugs don’t give a damn about strangers but only for themselves and their families.The end of this month is going to be a full year since I last received my Grant,,they say we gonna call you,I phoned them several times and I lost count,they block the online system where one can change the number for him or her self,saying there is corruption if you change it on line!every sassa Grant recipient has a six digits number,therefore how can a stranger know some one else’s personal number?the answer is they can’t!only sassa employees can assist that fraudster and without the assistance to commit fraud from the employees of sassa he can’t,so its just a poor excuse to pay them selves.

    Reply

  18. I would like to change my sassa srd phone number.i haven’t receive my R350 ever since its started.it says srd is already active

    Reply

  22. Hi I am Lindelwa I have problem with 350 its say identity verification so I don’t know what to do coz I tried to fix everything but still nd it doesn’t show my status now

    Reply

  25. I’ve lost my phone numbers that i have registered on my R350 grant and im using new numbers. I want to change to my new number

    Reply

  28. Hi I’m Morine,I tried to apply Social Grant for my niece but it seems like someone already applied for her or used her Identity Number…… can you assist please

    Reply

  31. Hi i lost my old phone due to robbery just wanted to find help i do have money that’s aproved by sassa but cant do anything due to my lost number and i cant remember anymore

    Reply

  35. I want to change the phone number if I tried here it failed so i don’t know what to do,I even called they says they will sed me the link but nothing please help

    Reply

  56. Can you please help me change my phone number .. because I lost my sim card and I don’t remember my old number… You can WhatsApp me on 0822509967

    Reply

  63. I beg sassa employees to consider my problem,at so many times phone them change my phone number.They play me fool said she’ll sent me sms or phone me.Is been two years now.help me?.

    Reply

  64. I lost my sim card long time ago and I did apply for the srd grant now I need to change my number which is 069 549 1026 to 068 761 4632
    You can WhatsApp me on this number 068 761 4632

    Reply

  70. Ilost my number that i was using so i want tochange the number that i have been uapplied in myR 370

    Reply

  74. I lost my son car50t d 2021 since then I’d never pay for my sassa grants 350 so I want to change my number

    Reply

  84. Nobody will respond sassa employees think they own the country.how can people wait a year to change numbers then u call the toll-free number for them to tell u what u read on their website how stupid is that.Nobody ever answer the head office number.they will help u only if they know u mxm

    Reply

  114. want to know my application ID. Someone else applied on my behalf and I don’t know the person or his/her Cellphone nr.

    Reply

  129. Please help I want to change my phone number I lost my simcard and I want to make appeal Caz I am no longer receive income from NSFAS

    Reply

  130. Good dayy name is Jacqueline Bester, iD number 7703240019085/ I have a knew phone that’s locked on Telkom it uses only Telkom. I would like to have my old number 0763511589 to be changed
    To 0693973571

    Reply

  143. Yes Sirius i to change my numbers but i for this number my id number 9103085613084 i want to use tnis number 0767749121

    Reply

  158. Hello i would like to change my phone number because i have forgotten my last number i registered with my new number is 082 344 3249

    Reply

  165. Hello Admin my name is Grace Nomadlozi Zulu I need to change my cellphone number I want to remove the old one this is the old number (0630250101)new number is (0767707504)

    Reply

  168. I also need help,i los my application phone number and I don’t remember my six digits of my SRD R350 application…so i would like to change my number using my new number so that I can check my status.

    Please help please.

    Reply

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