Tech Officer: Systems Engineer (IOT)

Job Description

This role supports the Backup and Security team with responsibilities that include monitoring, applying security policies, and ensuring backup compliance. The position also involves installing, maintaining, configuring, and supporting systems in the OT environment. The successful candidate will troubleshoot workstation and server-related issues, resolve system problems, and manage calls within and outside business hours.

Requirements

• NQF 4: Grade 12 National Diploma
• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology (preferred)
• A minimum of 2 years’ experience in Backup, end point security & support
• Certifications: MCP, MCSA, MS System Administrator (MCSA), MCSE, MCSA: Windows Server 2008 or MCSE Server Infrastructure 2012, CompTIA Security+, CompTIA A+, MVISION Endpoint Essentials Exam (Technical)
• Valid Driver’s License
• Ability to travel to outlying areas with own transport
• Willingness to undergo a site-based medical

Responsibilities

• Monitor multi-client servers using monitoring systems
• Monitor backups and security compliance, ensuring devices comply with requirements
• Troubleshoot and resolve system issues on servers using remote tools and onsite support
• Install, configure, test, and maintain OS application software and system management tools
• Provide Tier 1 and Tier 2 support for business-critical systems
• Escalate and monitor calls 24/7
• Resolve and assign calls to the correct competencies on multiple ticket logging systems