Customer Support

Job Description

Jonsson Workwear is looking for a Customer Support professional to provide outstanding in-store service at the Heidelberg location. The role focuses on understanding customer needs, providing tailored workwear solutions, and ensuring an exceptional experience at every touchpoint. Strong communication skills, a professional demeanor, and a customer-focused mindset are essential. The successful candidate will engage with customers effectively while supporting colleagues to maintain smooth operations.

Requirements

• Proven ability to provide exceptional in-store customer service
• Strong communication and interpersonal skills to engage with customers and colleagues
• Ability to understand and anticipate customer needs
• Knowledge of products to suggest appropriate solutions
• Attention to detail and efficiency in completing tasks
• Commitment to follow-up, follow-through, and fulfilling commitments
• Professional and presentable demeanor

Responsibilities

• Deliver exceptional customer service in-store
• Build and maintain customer relationships, understanding their requirements
• Provide product recommendations tailored to customer needs
• Collaborate effectively with colleagues to ensure smooth operations
• Process customer requests efficiently and accurately
• Ensure consistent follow-up and reliable service at all times