Bookkeeping Support Specialist

Job Description

Dye & Durham is seeking a Bookkeeping Support Specialist to provide outstanding customer service by managing enquiries and resolving issues related to Insight Legal Software. The role focuses on building strong client relationships, delivering timely and accurate responses, and supporting product training. This position requires clear communication, multitasking ability, and a positive approach in a fast-paced environment operating on UK working hours.

Requirements

• Basic understanding of accounting and bookkeeping best practices
• Knowledge of SRA Accounts rules
• Clear, professional, and succinct communication skills
• Ability to work well under pressure with excellent time management
• Experience creating and publishing instructional documentation
• Advanced MS Office skills (Word, Excel, Outlook)
• Effective listening and multitasking skills
• Strong teamwork and task ownership
• Contact center or support experience

Responsibilities

• Support the Insight Legal Software product
• Provide prompt and courteous customer assistance via telephone
• Promote a professional and helpful company image
• Handle customer queries with care and positivity
• Anticipate customer needs to enhance service quality
• Deliver telephone and onsite product training
• Comply with all statutory legislation
• Identify and report hazards