Betting Clerk in Mossel Bay

Job Description

Take on an engaging role as a Betting Clerk at Hollywoodbets’ Mossel Bay branch, where you’ll manage betting operations and deliver outstanding customer service in a vibrant retail setting. This position offers the chance to work with a dynamic team, ensuring a seamless betting experience while maintaining high standards of compliance and branch appearance. Be part of a leading betting brand committed to growth and customer satisfaction in the Western Cape.

Requirements

• Demonstrate a good understanding of betting procedures and betting types
• Demonstrate good business acumen skills
• Demonstrate good financial management skills
• Excellent people management skills
• Customer service and orientation experience
• Must be able to identify, analyse, organise, and solve problems
• Follows through and delivers results despite obstacles
• Good attention to detail
• Diploma/Degree (advantageous)
• Valid Driver’s License (advantageous)
• 1-2 years in Gaming Industry (advantageous)

Responsibilities

• Ensure betting boards are updated timeously
• Update memos, card changes, results, and scratchings throughout the day
• Be knowledgeable on all betting rules, odds, and pay-outs
• Be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit
• Inform Team Leaders/Betting Manager when laying large bets that do not require confirmation
• Manage cash within the branch according to defined processes/procedures and minimize risks, theft, and fraud
• Be alert to emerging attempts to defraud the company
• Ensure accurate float amounts at the beginning of the shift to ensure balancing occurs at the end of the day
• Conduct interim checks within the course of the day with the team leader on duty
• Ensure all cash shortages are dealt with immediately; shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member
• Ensure all shortages and overs are declared to the team leader on duty and correctly recorded on the recon
• Ensure the branch is always neat and tidy according to Hollywood standards
• Ensure workstations are well-maintained and in good working condition
• Comply with all procedures to prevent losses to the company, advising branch/senior team leaders promptly of any problems/malfunctions with terminals/equipment/resources (e.g., TV display of results, offline)
• Provide good customer service by being friendly, helpful, polite, and courteous at all times
• Proactively address customer complaints and ensure customers are given positive feedback
• Build strong relationships with regular customers
• Create a customer-centric culture within the branch and drive the philosophy of 'service with a smile' at all times
• Comply with and adhere to company’s internal control policies
• Comply with the code of ethics and escalate fraudulent activities
• Ensure correct Hollywood uniform is worn when on duty
• Do not take credit bets
• Do not take bets while wearing Hollywood uniform
• Take bets as customers only when off duty and not in Hollywood uniform
• Do not be behind terminal counters when off duty
• Do not utilize the Limited pay-out machine while on duty
• Actively promote Hollywood values
• Live the values and lead as an example to other team members