Accounting Support Specialist

Job Description

Dye & Durham seeks an Accounting Support Specialist to deliver exceptional customer service by managing enquiries and issues related to Insight Legal Software. The role requires clear communication, proactive problem-solving, and fostering customer loyalty through timely and accurate responses. Responsibilities include telephone and onsite training, documentation, and compliance adherence in a fast-paced support environment with UK working hours.

Requirements

• Basic understanding of accounting and bookkeeping best practices
• Knowledge of SRA Accounts rules
• Clear, professional, and succinct communication skills
• Ability to work well under pressure with excellent time management
• Experience creating and publishing instructional documentation
• Advanced MS Office skills (Word, Excel, Outlook)
• Effective listening and multitasking skills
• Strong teamwork and task ownership
• Contact center or support experience

Responsibilities

• Support Insight Legal Software product
• Provide prompt, courteous customer assistance via telephone
• Promote a professional, helpful company image
• Handle customer queries with care and positive attitude
• Anticipate customer needs to enhance service quality
• Deliver telephone and onsite product training
• Comply with all relevant statutory legislation
• Identify and report hazards