How To Reverse Your FNB eWallet Payments

Here’s a breakdown of the key points for reversing FNB eWallet transactions in simpler terms:

Reversing with your phone (USSD):

  1. Open your phone’s call app (where you make calls).
  2. Dial 120321# and press call. This is the FNB USSD code for eWallet reversals.
  3. You’ll see a menu with options like “Send Money”. Choose the option for “Send Money” (usually a number).
  4. In the “Send Money” menu, look for “eWallet Reversal” and choose that option (again, a number).
  5. You’ll see a list of recent eWallet transactions you sent. Find the one you want to reverse by looking at details like the recipient’s number and amount.
  6. Select the transaction you want to reverse by entering the number next to it.
  7. You might be asked to confirm the reversal or provide a reason. Follow any instructions carefully.
  8. Confirm the reversal if you’re sure it’s the right transaction.

Reversing with the FNB App:

  1. Download and open the FNB app on your phone.
  2. Log in with your username and password.
  3. Find your main menu where your accounts are shown. Look for “Debit Orders” under “Payments” or “Transactions”.
  4. In “Debit Orders”, select “My Debit Orders” to see a list of transactions.
  5. Find the transaction you want to reverse by looking at details like recipient and amount.
  6. Select the transaction. There might be an option to “Reverse” or “Dispute” the payment. Choose “Reverse”.
  7. Provide a reason for the reversal if asked.
  8. Confirm the reversal by tapping “Reverse” and then “Confirm” (there might be an extra confirmation step).

Important things to remember:

  • Reversals might take a few days to show up in your account.
  • Keep an eye on your account to see if the reversal went through.
  • Contact FNB customer support if you don’t see the funds after a few days.