How to Fix Sassa “Identity Verification Failed” Status For R370

Did your R370 application get stuck because of “Identity Verification Failed“?

Don’t panic! This common issue can be frustrating, but it’s often solvable.

In this guide, I will walk you through step-by-step solutions to fix this issue and get your application back on track.

Common Reasons For A “Failed” Status

  • Incorrect Information: Even a small typo in your name, ID number, address, or contact details can trigger a mismatch with government records.
  • Outdated Information: If you’ve moved or changed your phone number since applying, SASSA needs the updated information to verify your eligibility.
  • Incomplete Verification: SASSA uses various methods to confirm your identity (biometrics, documents). If this process isn’t completed successfully, your status might show as “Failed.”
  • Technical Glitches: Sometimes, errors in SASSA’s system can temporarily cause a “Failed” status, even if your application is otherwise fine.

Steps to Fix Sassa “Identity Verification Failed” Status For R370

1. Double-Check Your Application Details:

  • Gather your documents: Find your ID book and any paperwork showing recent changes to your name, address, or banking details (like a marriage certificate or bank statement).
  • Go to the SASSA website: Visit SASSA SRD website.
  • Find the update section: Look for a section titled “Update SASSA Application Details” or something similar.
  • Enter your ID and phone number: Type in your ID number exactly as it appears on your ID book and the phone number you used during your application.
  • Get a verification code: Click a button requesting a “One-Time Pin” (OTP) which will be sent to your phone via SMS.
  • Enter the OTP: Type the code you received on your phone into the website to verify your identity.
  • Review your information carefully: Once you’re in, look at all your details thoroughly. This includes your ID number, phone number, full name (including middle names if applicable), address, and banking details (if you provided them).
  • Look for errors: Pay close attention to typos, especially in your ID number, phone number, and name spellings. Check if your address matches your ID and if any details have recently changed (like getting married and changing your name).
  • Fix the mistakes: If you find any errors, there should be an option to edit them. Update any information that’s wrong or incomplete.
  • Submit the update: Once everything looks accurate, click a button to submit the changes to your application.

2. Wait and Recheck:

Be patient: Allow 6 to 12 hours for the system to process your updated information.

Go back to the SASSA SRD website and follow the same steps to log in and check your application status.

Hopefully, it should now say “successful” or something similar.

3. Contact SASSA if the Problem Persists:

If it’s still “failed” after waiting: There might still be a mismatch with the Department of Home Affairs records.

In this case, you’ll need to contact SASSA directly for further assistance.

Here are two ways to contact them:

  • Call their toll-free number: Dial 0800 60 10 11 and speak to a SASSA representative about your situation.
  • Visit your nearest SASSA local office: Find your nearest SASSA office by searching online or asking around your community. Explain the issue and ask for help resolving the verification problem.

Important Tips:

What if My Appeal is Unsuccessful?

If, after trying these steps and contacting SASSA, your appeal is still unsuccessful, there are still some options:

Explore other social grants: Depending on your situation, you might be eligible for other social grants offered by the South African government.

Grants like the Child Support Grants or Disability Grants can provide financial assistance.

Research these grants on the SASSA website or inquire at your local SASSA office to see if you qualify.

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