I recently found myself needing to update my SASSA SRD phone number but couldn’t remember my application ID.
It was a bit of a panic moment, but after some digging, I realized it wasn’t as complicated as I initially thought.
If you’re in the same boat, don’t worry! I’m here to share my experience and guide you through the process step-by-step.
You’ll need to visit a SASSA office in person, but I’ll walk you through everything you need to do and bring with you.
Plus, I’ll share some extra tips I’ve learned along the way to make the process as smooth as possible.
So, let’s get started and get this done together!
Things You Need to Change YOUR SASSA Srd Number
To change your SASSA Grant phone number, you’ll need the following:
1. Your South African ID number: This is your 13-digit identification number.
2. One of the following:
- Your application ID: This is a 6-digit number issued by SASSA when you applied for the grant. (Don’t Worry, this guide is for those without an application ID)
- The phone number currently registered with your SASSA account: If you don’t have your application ID, you can use the phone number currently associated with your account to retrieve it.
3. Your new phone number: This is the number you want to use for future communication from SASSA.
Step-By-Step Guide to Changing Your Srd Number without An Application Id
1. Find your nearest SASSA office
You can often find the address of your local SASSA office online by searching “SASSA office near me” or using the branch finder on the official SASSA website (https://srd.sassa.gov.za/).
2. Visit the SASSA office in person
You’ll need to go to the office yourself since you can’t update this information online without an application ID.
3. Talk to a SASSA representative
Once at the office, find a staff member and explain clearly:
- You receive the SRD grant
- You need to change the phone number linked to your grant
- You don’t remember your application ID
4. Show your South African ID
This is how they’ll confirm your identity. It’s a small green book or a smart card with your picture, name, and a 13-digit identification number.
5. Provide your current phone number
They will need the phone number currently connected to your SRD grant. This might be an old number you no longer use, but you’ll need to know it to change it.
6. Give your new phone number
Make sure this is a number you have access to! This will become the main way SASSA contacts you about your grant.
7. Fill out a form
The SASSA representative will likely give you a form where you need to write down your:
Updated contact information, including your new phone number
Reasons for changing the number (e.g., lost your old phone, the number’s no longer in service).
8. Double-check everything
Before giving the form back, make sure you didn’t make any mistakes writing down your information. A wrong number could cause problems!
9. Wait for the update
SASSA will handle changing the number in their system. This might take some time.
10. Check for confirmation
You’ll likely receive a text message (SMS) on both your old AND new phone numbers when the change is complete.
Extra Tips:
- Go during office hours: SASSA offices are likely closed on weekends and public holidays.
- Be polite and patient: The staff are there to help, and being friendly helps the process go smoothly.
- Protect your new number: Don’t give your new phone number to anyone you don’t trust, especially if it’s connected to how you get money.
You CANNOT change your SRD phone number online without an application ID. This process must be done in person for security reasons.
Let me know in the comment section below if you have other questions about your SRD grant!