Imagine you’ve been relying on your SASSA SRD grant to help you get through tough times, but now you can’t access important updates because your old phone number is out of service.
Frustrating, right?
Losing access to the number linked to your grant can feel overwhelming, especially if you’re not sure how to fix it without going through the usual OTP process.
Good news—it’s absolutely possible to update your phone number and regain full access to your grant communication.
This guide is here to walk you through the process in simple, practical steps.
Let’s make sure you stay connected to the support you need without unnecessary headaches.
Step 1: Locate Your Nearest SASSA Office
Start by finding the closest South African Social Security Agency (SASSA) office.
To do this:
- Use an internet search engine and look for “SASSA office near me.”
- Visit the official SASSA website (https://srd.sassa.gov.za/) to access the branch locator. Ensure you note the correct address, operating hours, and contact details.
Step 2: Prepare Essential Documents
Before visiting the office, gather these items:
- Your South African ID: Either the green barcoded book or the smart card ID.
- Current phone number: The number previously linked to your SRD grant.
- New phone number: Ensure it is active and accessible.
Step 3: Visit the SASSA Office in Person
Head to the office in person since this process cannot be completed online without your application ID.
Arrive early to avoid long queues, especially during busy periods.
Step 4: Explain Your Situation to a SASSA Representative
Once at the office:
- Approach a SASSA official.
- Clearly explain that you receive the SRD grant and need to update the phone number associated with your grant.
- Inform them that you no longer have access to your old number and do not remember your application ID.
Step 5: Verify Your Identity
The SASSA representative will require proof of identity.
Present your South African ID for verification.
This document is essential for confirming your grant registration details.
Step 6: Provide the Old Phone Number
Even if the old number is no longer in use, you must provide it to validate your grant record.
Ensure you remember or retrieve this number beforehand.
Step 7: Share Your New Phone Number
Provide the representative with the updated number. Ensure this number is:
- Active.
- Accessible for future communication.
Step 8: Complete the Update Form
The official will give you a form to fill out. Ensure that the following details are included:
- Your new contact number.
- A valid reason for changing the number (e.g., lost phone, old number no longer active).
Step 9: Review the Information
Double-check the form for errors or omissions before submitting it.
Mistakes could delay the process or result in further complications.
Step 10: Submit the Form
Hand the completed form back to the SASSA official.
They will review it and provide you with a confirmation that the update is being processed.
Step 11: Await System Update
The agency will update your records in their system.
Processing times may vary, so patience is essential.
Step 12: Confirm the Change
You will likely receive SMS confirmations on both the old and new numbers once the update is successful.
If you only receive a message on one number or experience delays, contact your local SASSA office for assistance.