How to Cancel Subscription on Vodacom

Managing subscriptions charged to your Vodacom mobile number can be simplified with various cancellation options provided by Vodacom.

Below is a detailed and comprehensive guide to help you cancel individual or all subscriptions effectively.

Step-by-Step Guide to Unsubscribe on Vodacom

1. Cancel Individual Subscriptions via *135*997#

This method allows you to stop specific services linked to your mobile number:

Steps:

  1. Dial *135*997# on your Vodacom mobile device.
  2. From the menu, select Option 1 to view all the services you are subscribed to.
  3. Browse through the list of services and choose the one you want to cancel.
  4. Confirm your selection by choosing Option 1 to accept.
  5. A confirmation message and an SMS notification will be sent to confirm that the selected subscription has been successfully canceled.

2. Cancel All Subscriptions via *135*997#

If you wish to stop all services linked to your number, follow this procedure:

Steps:

  1. Dial *135*997#.
  2. Select Option 2 to cancel all subscriptions.
  3. Note: This action will cancel all services linked to your number, such as Showmax, Netflix, Deezer, and VideoPlay, except Apple services.
  4. Once the cancellation is complete, you will receive an SMS confirming the successful removal of all services.

3. Cancel All Subscriptions via SMS

You can terminate all content services by sending an SMS:

Steps:

  1. Open the messaging app on your device.
  2. Send the phrase “Stop All” to 31050.
  3. Wait for an SMS confirmation that all subscriptions have been successfully canceled.

4. Cancel Subscriptions via IVR (Interactive Voice Response)

Prepaid customers can use the IVR system to verify and cancel subscriptions:

Steps:

  1. Dial 135 from your Vodacom mobile number.
  2. Follow the prompts to verify any subscriptions linked to your number.
  3. Choose the option to cancel all linked content services.
  4. An SMS confirmation will be sent once the process is complete.

5. Cancel Subscriptions in a Vodacom Store

For personalized assistance, visit a Vodacom retail store:

Steps:

  1. Locate your nearest Vodacom retail outlet.
  2. Approach a Customer Care representative.
  3. Request assistance in canceling the services linked to your number.
  4. The representative will process the cancellation, and you will receive an SMS confirmation.

6. Cancel Subscriptions via Call Centre

For additional help, contact Vodacom’s Call Centre:

Steps:

  1. Dial 135 (free from a Vodacom number) or 082 135 from any other number.
  2. Speak with a customer service agent and provide the necessary details.
  3. Request the cancellation of specific or all subscriptions.
  4. An SMS confirmation will be sent once the services are successfully removed.

7. Unsubscribe from Vlive Services

For Vlive-related subscriptions, follow these instructions:

Steps:

  1. Dial *117# on your device.
  2. Choose the “Next” option from the menu.
  3. Select “Unsubscribe” to stop the Vlive service.
  4. An SMS confirmation will be sent to notify you of the successful cancellation.

Key Notes and Considerations:

  • Verification: Always verify that the services you no longer need are listed before proceeding with cancellation.
  • Exemptions: Apple services are not included when using 135997# to stop all services.
  • Confirmation: Ensure you receive an SMS confirmation to confirm the cancellation process is complete.
  • Customer Support: If you encounter issues, Vodacom’s Call Centre and retail stores are available for support.

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