Canceling MTN subscriptions is an easy process, offering multiple methods to manage your services.
You can unsubscribe via USSD, the MTN app, or the MTN website, depending on your preference.
Using USSD, simply dial *155# to view and cancel active subscriptions.
The MTN app, available for both Android and iOS, allows you to manage subscriptions through the "Products" and "Subscriptions" sections.
Alternatively, you can visit the MTN website, log in to your account, and navigate to the "Manage Services" section to cancel subscriptions.
Ensure you carefully follow the following steps to successfully unsubscribe from any unwanted services.
1. Steps To Cancel via USSD
This method is straightforward and doesn't require an internet connection.
It's quick and works directly from your mobile device.
1. Dial the USSD Code
Open your phone's dialer and dial *155#.
This code will connect you to MTN's subscription management system.
2. Select Option 1
After dialing, you will see a menu with different options. Choose Option 1 to view or cancel subscriptions.
This allows you to check all active services linked to your MTN number.
3. View Active Subscriptions
The system will display a list of all your current subscriptions.
Review them carefully to ensure you know which services you want to cancel.
4. Select Option 1 to Cancel
Once you see your subscriptions, choose Option 1 to cancel any active subscriptions.
A prompt will ask you to confirm that you want to unsubscribe.
5. Confirm Cancellation
After selecting to cancel, the system will process your request and send you a confirmation message that the subscription has been successfully canceled.
If you do not receive a confirmation, you may need to repeat the process or check via another method.
2. Steps Cancel via the MTN App
If you prefer using your smartphone, the MTN app provides a user-friendly interface to manage subscriptions.
The app is available on both Android and iOS.
1. Download the MTN App
If you don't already have the app, go to Google Play (for Android) or the App Store (for iOS) and search for the MTN app.
Download and install the app on your phone.
2. Register/Login
Open the app and sign in using your MTN mobile number and ID number.
If you have already registered, simply log in using your credentials.
3. Confirm Your Mobile Number
After entering your details, you'll be asked to confirm your mobile number.
MTN will send a One-Time PIN (OTP) via SMS. Enter the OTP to proceed.
4. Access Subscriptions
Once logged in, navigate to the "Products" section of the app.
This is where you'll find all your subscription-related options.
5. Go to Subscriptions
Under the "Products" tab, select "Subscriptions" to view all active services associated with your MTN account.
6. Cancel Subscriptions
From the displayed list of subscriptions, tap on each service you want to cancel.
Follow the on-screen prompts to complete the cancellation. Usually, there will be a "Cancel" or "Unsubscribe" option.
7. Receive Confirmation
After successfully canceling a service, the app will display a confirmation message.
You may also receive a text message from MTN confirming the cancellation of the subscription.
3. Steps To Cancel via the MTN Website
If you prefer using a computer or mobile browser, you can cancel subscriptions through the MTN website.
This method is suitable if you need more detailed information about your active services, such as billing costs.
1. Open the MTN Website:
Open your preferred web browser and go to www.mtn.co.za.
This is the official MTN website where you can manage your subscriptions.
2. Login to Your MTN Account
If you already have an account, log in using your registered username and password.
If you're not yet registered, follow the on-screen prompts to create an account.
3. Navigate to Your Profile
Once logged in, go to your profile section. This is typically located in the upper right corner of the website.
From here, you can manage all your account settings.
4. Access Subscription Management
Look for a section labeled "Manage Services" or "My Subscriptions".
Click on this to view your active subscriptions.
5. View Active Subscriptions
You will now see a list of all the subscriptions currently active on your account.
You can view details such as billing amounts and dates.
6. Click on Subscription to Cancel
For each active subscription, click to view more information and options.
Find the "Cancel" button next to the subscription you want to remove.
7. Confirm Cancellation
After clicking "Cancel," you will be prompted to confirm your decision.
Once you confirm, the service will be unsubscribed, and you will receive a notification confirming the cancellation.
