Failed SASSA Status Check: A Quick Fix

Seeing “Failed” on my SASSA status check made me feel frustrated and confused.

I knew I’d filled out the application correctly, so what went wrong?

Turns out, there are a few reasons why this might happen, and some of the fixes are quite simple.

It could be a typo in your information, something missing from your application, or even a temporary website glitch.

Don’t panic – let’s explore the common reasons behind a failed status check and how to get things back on track.

Possible Reasons for a Failed SASSA Status Check:

There are several reasons why your SASSA status check might fail:

1. Typos or Incorrect Information: This is the most common culprit.

Double-check for any mistakes you might have made while entering your details during the application.

This could include errors in your:

• South African ID number
• Registered phone number
• Name
• Banking details (if provided)
• Any other information required in the application

2. Incomplete Application: You might have missed filling out a section of the application form completely.

This could lead to the system being unable to process your information and resulting in a failed status check.

3. Technical Error: Sometimes, the SASSA website might experience technical glitches or server issues.

These issues can lead to inaccurate results and display a failed status even though your application might be fine.

4. Identity Verification Failed: In this case, even though you might have entered your information correctly, it might not match the records in the Department of Home Affairs (DHA) database.

This mismatch could be due to:

• Data discrepancies: Minor differences between your information provided and the DHA records.
• Outdated information: Your information in the DHA database might be outdated or missing, requiring an update.

5. Application Not Yet Processed: While less likely, there’s a chance your application is still being processed by SASSA.

The status check might not reflect the updated information yet, and it could show as “failed” temporarily.

How To Fix SASSA Status Check Failed

1. Identity Verification Failed

An “Identity Verification Failed” message on your SASSA status check can be frustrating, but don’t worry!

This guide will help you understand why it happens and what you can do to fix it, even if you’re not tech-savvy.

Before you begin, remember:

• This guide is specific to the SRD R350 grant application process in South Africa.
• You’ll need your South African ID number and registered phone number handy.

Why Might Your Identity Verification Fail?

There are a few reasons why SASSA might have trouble verifying your identity:

• Typos or mistakes: You might have accidentally entered incorrect information like your ID number or phone number during your application.
• Incomplete information: Some sections of your application might be missing crucial details.
• Mismatched information: Your details in the application might not match the records in the Department of Home Affairs database.

How to Fix an “Identity Verification Failed” Status:

1. Check for Mistakes and Update Your Information:

• Visit the SASSA website: https://srd.sassa.gov.za/
• Click on the “Update SASSA Application Details” link.
• Enter your ID number and the phone number you used during the application.
• Click “Send SMS” to receive a One-Time Pin (OTP) on your phone.
• Enter the OTP on the website.
• Review all the information displayed, including your ID number, phone number, contact details, and banking details (if provided).
• Carefully check for any typos or errors in the information.
• Correct any mistakes you find, especially in your ID number, phone number, and name.
• If any sections are incomplete, fill them up accurately with the required information.
• Once everything is correct, click “Submit” to update your application.

2. Wait and Recheck:

• If the issue was due to typos or incomplete information, updating your details should resolve it.
• Wait for 6-12 hours and then recheck your application status on the SASSA website using the same steps.

3. If the Status is Still Failed:

• If the status remains “Failed” after waiting and rechecking, it might be due to a mismatch between your application details and the Department of Home Affairs records. In this case, you’ll need to contact SASSA directly for further assistance.

Here’s how to contact SASSA:

• Call their toll-free number: 0800 60 10 11
• Visit your nearest SASSA local office

2. Incomplete Application

Before you begin, remember:

• This guide applies specifically to the SRD R350 grant application process in South Africa.
• You’ll need your South African ID number and registered phone number ready.

Why Might Your Application Be Incomplete?

There are a few reasons why SASSA might consider your application incomplete:

• Missing Information: You might have skipped or missed filling out certain sections of the application form.
• Incorrect Information Format: The information you provided might be in the wrong format or not meet the specific requirements (e.g., missing hyphens in your ID number).

How to Fix an “Incomplete Application” Status:

1. Check for Missing Information:

• Visit the SASSA website: https://srd.sassa.gov.za/
• Click on the “Update SASSA Application Details” link.
• Enter your ID number and the phone number you used during the application.
• Click “Send SMS” to receive a One-Time Pin (OTP) on your phone.
• Enter the OTP on the website.
• Review all the information displayed, including your personal details, contact information, and banking details (if provided).
• Carefully compare the information against the application form to identify any missing sections.

2. Fill in Missing Information:

• Once you identify any missing sections, complete them accurately. Make sure to follow the instructions and format requirements mentioned on the form.
• For example, ensure there are no spaces or hyphens missing in your ID number.

3. Recheck and Submit:

• After filling in the missing information, carefully review everything again to ensure all sections are complete and accurate.
• Once satisfied, click “Submit” to update your application.

4. Wait and Recheck:

• After submitting the updated information, wait for 6-12 hours.
• Then, recheck your application status on the SASSA website using the same steps as before.

5. If the Status is Still Failed:

• If the status remains “Failed” after waiting and rechecking, the issue might require further assistance. Contact SASSA directly for help.

Here’s how to contact SASSA:

• Call their toll-free number: 0800 60 10 11
• Visit your nearest SASSA local office

Important Tips:

• Be patient: Dealing with large numbers of applications can sometimes lead to delays.
• Be polite and respectful when interacting with SASSA representatives.
• Explain your situation clearly and mention that you updated your application for missing information.
• Keep a record of your communications with SASSA, including dates, times, and any reference numbers you receive.

3. Technical Error

Seeing “Failed” on your SASSA status check can be concerning, especially if you’ve verified your information and completed the application thoroughly.

Here’s a step-by-step guide to help you navigate the situation:

Before you begin:

• Remember, this guide applies to the SRD R350 grant application process in South Africa.
• You’ll need your South African ID number and registered phone number handy.

Understanding Technical Errors:

Technical errors can occur on any website, including SASSA’s.

These glitches can temporarily affect data processing and display inaccurate information, like a “failed” status even though your application is fine.

Steps to Fix a “Failed” Status (Technical Error):

1. Wait and Recheck:

• Since technical errors are temporary, wait for 6-12 hours to allow the website to resolve the issue.
• After waiting, recheck your application status on the SASSA website using the same steps you used previously. This simple waiting period might be enough for the system to rectify itself and show your true application status.

2. Clear your browser cache and cookies:

• Sometimes, outdated information stored in your browser can interfere with website functionality. To clear your cache and cookies:
  • Open your browser settings. (This process might differ slightly depending on your browser.)
  • Look for options like “Privacy & Security” or “History.”
  • Find and select the option to clear browsing data.
  • Choose a timeframe like “All Time” for the cache and cookies.
  • Confirm clearing the data.
• Once done, close your browser completely and reopen it.
• Try accessing the SASSA website again and check your application status.

3. Try a different browser or device:

• If the issue persists, try checking your status using a different browser (e.g., Chrome, Firefox, Edge). This helps rule out browser-specific problems.
• If possible, try accessing the SASSA website from another device like a phone or tablet. This helps determine if the issue is specific to your usual device.

4. Contact SASSA (if the issue persists):

• If you’ve tried the above steps and the status remains “Failed,” it’s best to contact SASSA directly for further assistance.
• They can investigate the issue and provide guidance specific to your situation.

Facing a “Failed” SASSA status check can be frustrating, but it doesn’t necessarily mean your application is rejected.

If the problem persists, don’t hesitate to contact SASSA directly for further assistance.

They are there to help ensure you receive the support you need.