Easy Guide to Reinstate Your SASSA Grant After Cancellation

If you’ve cancelled your SRD grant and need to reinstate it, I’m here to help you through the process.

Many find themselves in a situation where their financial circumstances change, necessitating the reinstatement of their previously cancelled grant.

Understanding this can be a daunting task, especially if you’re not familiar with the procedural steps.

I’ll walk you through the eligibility criteria to ensure you qualify for the reinstatement and then detail each step you need to take.

Whether you prefer doing it online or visiting a SASSA office, you will have a clear, straightforward path to getting your grant back.

Requirements Before Reinstating Your Cancelled Grant

To reinstate your cancelled R350 grant, you need to meet these criteria:

πŸ‘‰ South African citizenship or legal residency: You need to be legally recognized as a resident of South Africa, either as a citizen, an asylum seeker, a recognized refugee, or a holder of a special permit.

This ensures that the benefits are allocated to individuals who are legally residing in the country and are part of the South African social system.

πŸ‘‰ Residence within South Africa: You must live in South Africa to qualify for the grant.

This criterion ensures that the aid is provided to individuals who are within the country’s borders and are contributing to or are affected by its economic conditions.

πŸ‘‰ Age requirement: The age bracket of 18 to 60 years targets adults who are most likely to be the primary earners for their families but excludes retirees who may be eligible for other types of social assistance, such as old age pensions.

πŸ‘‰ Income and asset threshold: Earning less than R624 per month and having limited assets are indicators of financial need.

The means test is designed to ensure that the grant supports individuals who are genuinely struggling to meet their basic needs due to insufficient income or resources.

πŸ‘‰ No concurrent government assistance: If you are already receiving another type of government social grant, UIF, or NSFAS funds, you are considered to be receiving sufficient aid and are therefore ineligible for the R350 grant.

πŸ‘‰ Willingness to accept job or education offers: Not refusing job or education offers without a valid reason demonstrates your willingness to improve your situation.

This requirement encourages recipients to take steps towards self-sufficiency when opportunities arise.

πŸ‘‰ Unemployment and lack of income: Being unemployed and without a source of income highlights the immediate need for financial assistance to support basic living expenses.

This criterion targets the grant towards those who do not have any financial means of support.

πŸ‘‰ Non-residency in state institutions: If you are living in a state institution, it is presumed that your basic needs are already being met by the institution.

Therefore, individuals in such circumstances do not qualify for this additional support.

Step By Step Guide to Reinstate your Cancelled SRD Grant

If you’ve previously cancelled your SASSA grant but find yourself in need of financial assistance again, don’t worry. The South African Social Security Agency (SASSA) provides a straightforward online process to reinstate your grant.

Method 1: Reinstate Your Cancelled SASSA Grant Online

Here’s a detailed, step-by-step guide to reinstating your grant online:

Step 1: Prepare Your Information

Before you start the online process, gather all the necessary information. You’ll need your South African ID number and the mobile phone number you initially used to register for the grant.

Ensure your phone is charged and within reach, as you’ll receive a one-time pin (OTP) during the process.

Step 2: Visit the SASSA SRD Website

Open your web browser and go to the SASSA SRD reinstatement page. You can type “https://srd.sassa.gov.za/sc19/reinstate” into your browser’s address bar and press enter.

This action will take you directly to the reinstatement section of the SASSA website.

Step 3: Enter Your ID Number and Phone Number

On the website, you’ll see fields to enter your ID number and the mobile phone number you used during your initial application.

Double-check these details to ensure they’re correct. Accuracy is crucial here to avoid any delays in the process.

Step 4: Request the OTP

After entering your details, look for a button labelled β€œsend pin” or similar. Clicking this button prompts the system to send an OTP to your mobile phone.

This OTP is a short sequence of numbers sent via SMS to verify your identity.

Step 5: Enter the OTP

Once you receive the OTP on your phone, enter it into the designated field on the website.

This step confirms that you are the rightful owner of the application you wish to reinstate.

Step 6: Select the Reason for Reinstatement

After verifying your OTP, you’ll be asked to choose the reason for your grant reinstatement.

Options might include ‘Cancelled in error,’ ‘No longer have income,’ or ‘Other.’ Select the one that best describes your situation.

Step 7: Confirm Your Request

After selecting your reason, a confirmation message will likely appear, asking if you’re sure you want to proceed with the reinstatement.

Review your choices and, if everything is correct, confirm your request.

This step is crucial as it finalizes your application to reinstate your grant.

Step 8: Await Confirmation

Once you’ve submitted your reinstatement request, SASSA will process your application.

You’ll receive a notification, usually via SMS, confirming your application’s receipt and subsequent updates on its status.

Additional Tips:

  • Ensure you have a stable internet connection before starting the process.
  • Have a pen and paper handy to note down any important information or reference numbers.
  • If you encounter any issues, don’t hesitate to seek help. You can contact SASSA’s customer service for assistance.

Method 2: Reinstatement of R350 Grant by Visiting the SASSA Office

If you prefer a more personal approach or are not comfortable using online services, reinstating your R350 grant in person at a SASSA office is a viable option.

Here’s a step-by-step guide to help you navigate the process smoothly:

Step 1: Locate Your Nearest SASSA Office

Before anything else, you need to find out where your closest SASSA office is located.

You can do this by searching on Google using the term “SASSA office near me.”

Alternatively, you could ask friends or family members who might know. Once you’ve identified the nearest office, make sure to note down its address.

Step 2: Check the Office Hours

Each SASSA office has its specific operating hours, though most are typically open from Monday to Friday, around 7:30 AM to 4:30 PM.

However, these hours can vary, so it’s crucial to confirm the exact times.

You can do this by calling the office directly or checking online if the information is available.

Step 3: Prepare Your Documents

Gathering all the necessary documents beforehand will save you time and prevent any unnecessary return trips.

You will need:

  • Your South African ID card or document.
  • Proof of residence, like a utility bill or a lease agreement, which shows your current address.
  • Your bank statements, if available, to demonstrate your financial situation.
  • Any other relevant documents that can support your case for grant reinstatement.

Step 4: Visit the SASSA Office

With your documents in hand, head to the SASSA office during the confirmed operating hours.

It’s wise to arrive early to avoid long wait times, as these offices can get quite busy.

Remember to wear comfortable clothing and perhaps bring something to keep you occupied while you wait, like a book or magazine.

Step 5: Take a Number and Wait Your Turn

Once you arrive at the SASSA office, you’ll likely need to take a number and wait until it’s called.

This process helps organize the queue and ensures everyone is served in turn.

Patience is key here, as wait times can vary depending on the number of people present and the complexity of their cases.

Step 6: Meet with a SASSA Official

When your number is called, you’ll meet with a SASSA official. Explain that you’re there to reinstate your R350 grant.

The official will ask for your documents to verify your identity and assess your eligibility.

It’s important to answer any questions they have honestly and provide all the requested information.

Step 7: Submit Your Reinstatement Request

After reviewing your documents and situation, the SASSA official will guide you through the process of submitting a reinstatement request.

They may fill out a form on your behalf or ask you to complete it.

Ensure all the information is correct before submitting it.

Step 8: Receive Acknowledgment of Your Request

Once your request is submitted, you should receive some form of acknowledgement or receipt.

This document is important as it proves you’ve initiated the reinstatement process.

Keep it safe in case you need to refer back to it later.

Step 9: Await Notification

After submitting your request, there will be a waiting period while SASSA processes it.

This can take several days to a few weeks. SASSA will notify you of the outcome, usually via SMS or a letter.

If your request is approved, you’ll receive further instructions on how to access your grant.

Visiting a SASSA office in person might take more time and effort compared to the online method, but it can be beneficial for those who prefer direct interaction or need specific questions answered.

Time SASSA TakeS to Approve Your Reinstatement Request

SASSA typically reviews reinstatement requests for the R350 grant within 7 to 14 days.

However, the process can extend up to 90 days, depending on the number of applications being processed and the current workload at SASSA.

Once your application is reviewed, SASSA will notify you of their decision via SMS.

If your request is approved, you will start receiving payments from the date you initiated the grant restoration.

In case your application is rejected, SASSA will provide a written notice detailing the reasons for rejection.

Things You Can Do If Your Grant Reinstatement Request Got Rejected

If your SASSA grant reinstatement request is rejected, you have the option to appeal the decision.

Here’s a detailed process to guide you through the appeal:

  1. Check Your Application Status: Before appealing, confirm that your application was indeed rejected. You can do this by calling the SASSA helpline, checking online, or visiting the nearest SASSA office.
  2. Obtain and Complete an Appeal Form: Visit your nearest SASSA office to get an appeal form or download it from the SASSA website. Complete the form thoroughly, indicating why you believe the rejection was incorrect.
  3. Gather Additional Supporting Documents: If there are new or additional documents that support your case, gather them. This could include updated income statements, medical assessments, or any other relevant documents.
  4. Submit Your Appeal: Return to the SASSA office where you initially applied and submit your appeal with all necessary documents. Ensure your appeal is submitted within the 90-day window after receiving the rejection.
  5. Await the Appeal Outcome: An independent tribunal will review your appeal, which can take between 60 to 90 days. You will be notified of the outcome via SMS.
  6. Further Steps if Appeal is Rejected: If the appeal is unsuccessful, you can seek clarification at the SASSA office, but generally, the decision is final. You may need to wait a year before reapplying.

It’s crucial to provide a strong case with substantial evidence to overturn the initial decision.

If you encounter issues during the appeal process or suspect any malpractice, you should report it to SASSA’s anti-fraud hotline.


I’ve laid out a detailed guide to help you reinstate your cancelled SRD grant.

Whether you’re tackling this online or in person at a SASSA office, I’ve broken down the steps to make them manageable and less intimidating.

The key is ensuring you meet the eligibility criteria before you start the process.

If you follow the steps I’ve outlined, you’ll have a clear roadmap to getting your grant reinstated.

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