How to Reverse Cash Send on Capitec App

S’busisiwe Nkabinde
January 31, 2025
Reclaim your funds using Capitec’s Cash Send reversal feature.
How to Reverse Cash Send on Capitec App

Mistakes happen, and sometimes we accidentally send money to the wrong person on Capitec.

Don't panic!

While you can't guarantee getting the money back, there is a way to request a reversal through the Capitec app.

Here's a detailed guide to walk you through the process, step-by-step.

Before we dive in, here are a few things to keep in mind:

  • Reversing a cash send isn't always possible. If the recipient has already claimed the money, the bank might not be able to get it back.
  • There's a fee of R160 for trying to reverse the transaction, and this fee is non-refundable, even if the reversal fails.
  • It can take up to 24 hours for the reversed funds to show up in your account, even if the reversal is successful.

Now, with that out of the way, let's get started!

Step 1: Open the Capitec App and Log In

Grab your phone and find the Capitec Bank app.

Once you open it, log in using your usual PIN or fingerprint/face recognition if you have that set up.

Step 2: Find the "Transact" Section

Look around the app's main screen for a section labelled "Transact."

It's usually near the bottom of the screen or tucked away in a menu icon (it might look like three horizontal lines).

Step 3: Navigate to "Cash Send"

Once you're in the "Transact" section, you'll see various options for different banking tasks.

Look for the one that says "Cash Send" and tap on it.

Step 4: Find the Mistaken Transaction

You'll now see a list of recent money transfers you've made using the app.

Find the specific transaction you want to reverse by scrolling through the list and checking the recipient's details and amount sent.

Step 5: Initiate the Reversal

Tap on the mistaken transaction to open its details. Look for a button or option labelled "Reverse" or something similar.

This should be somewhere within the transaction details screen.

Step 6: Review and Confirm (with Caution!)

Tapping "Reverse" will likely bring up some information about the reversal process, including a reminder about the R160 fee.

Read this carefully.

It's important to understand that even if the bank can't reverse the transaction, you'll still lose the reversal fee.

Step 7: Double-Check and Confirm Again (Seriously!)

If you're absolutely sure you want to proceed, follow any prompts or enter any information requested by the app to confirm the reversal.

Remember, this is your point of no return!

Step 8: Wait and Hope

After confirming the reversal, you'll get a message saying your request has been submitted.

Now comes the waiting game. It can take up to 24 hours to hear back, and unfortunately, there's no guarantee the reversal will be successful.

Step 9: Fingers Crossed!

If the stars align, you'll receive a notification confirming the reversal, and the money will be credited back to your account within 24 hours.

Bonus Tip: Contact Capitec if Needed

If you run into any problems during this process or simply want to ask some questions before starting a reversal, don't hesitate to contact Capitec's customer service.

You can do this directly through the app or by calling their helpline at 0860 102 043.

Let's hope this guide helps you get your money back!

It's always best to double-check the recipient's details before hitting send.

Related Articles

Most Profitable Side Hustles for Students in South Africa
How To’s
Rethabile MonyaiFebruary 25, 2025

Most Profitable Side Hustles for Students in South Africa

Juggling studies and a part-time job can feel like a circus act. But what if you could make extra money on your own schedule, with skills you already have? This...

What to Do if Your Absa Cash Send SMS Not Received
How To’s
Boikanyo TlaleFebruary 24, 2025

What to Do if Your Absa Cash Send SMS Not Received

Trying to send money through Absa Cash Send but the recipient isn't getting the SMS with the withdrawal code? It happens! But don't worry, this guide will walk you through...

17+ Low-Cost Business Ideas Perfect for Women on Sassa Grants
How To’s
Oagile KgomoFebruary 23, 2025

17+ Low-Cost Business Ideas Perfect for Women on Sassa Grants

When my SASSA grant arrived each month, it was a lifeline, no doubt. But deep down, I craved more than just getting by. I wanted to be my own boss,...

15 Food Business Ideas to Start in South Africa
How To’s
Lesego ManamelaFebruary 22, 2025

15 Food Business Ideas to Start in South Africa

Do you dream of delectable dishes dancing in your head and the aroma of happy customers wafting through your future business? South Africa, with its vibrant tapestry of cultures and...

How Much Do YouTubers Make in South Africa
How To’s
Tshepo MalemaFebruary 21, 2025

How Much Do YouTubers Make in South Africa

Have you ever wondered how much YouTubers in South Africa bring home? The answer isn't as simple as a single number. Building a successful YouTube channel in South Africa involves...