How to Cancel SASSA Grant

I understand that sometimes circumstances change, and I might no longer qualify for or need my SASSA grant.

Cancelling it can feel a bit confusing, especially if I’m not sure where to start. Thankfully, SASSA offers a few different ways to do this.

The easiest option seems to be going online and using the SASSA cancellation portal.

However, if I’m not comfortable with technology, I might prefer to call their hotline or even visit a SASSA office in person to get help.

Regardless of the method, I know I’ll need my ID number and probably some other information ready to make the process go smoothly.

Step-By-Step Guide to Cancel Your SASSA Relief Grant Application

Method 1. Cancel Your Grant Online Via SASSA Services Portal

1. Visit the SASSA Grant Cancellation Portal:

• Open your internet browser and navigate to the SASSA Grant Cancellation Portal: https://srd.sassa.gov.za/sc19/reinstate.

2. Enter Your Details:

• On the page, you will see two boxes: one for your ID number and another for your registered cellphone number.
• Carefully enter your 13-digit South African ID number in the first box.
• Enter the phone number you used when applying for the SASSA grant in the second box. This is crucial, as an One-Time PIN (OTP) will be sent to this number for verification.

3. Receive and Enter the OTP:

• Once you’ve entered your details, click the button that says “Send Pin”.
• You will receive an OTP via SMS on your registered phone number.
• Enter the received OTP in the designated field on the webpage. This verifies your identity as the grant applicant.

4. Confirm Cancellation:

• After entering the OTP, click the button that says “Cancel My Grant”.
• A confirmation message will appear asking “Are you sure to cancel your grant application?”.
• Carefully read the message. If you are absolutely sure you want to proceed, click “Yes” to confirm the cancellation.

5. Receive Confirmation:

• Once you confirm, you will receive a confirmation message on your registered phone number stating that “Your request to cancel the SASSA Grant has been sent”.

Congratulations! You have successfully submitted your request to cancel your SASSA grant online.

Method 2. Cancel Your SRD Grant via WhatsApp

1. Save the SASSA WhatsApp Number:

• Open your contact list on your phone and tap the “New Contact” button.
• In the “Name” field, enter “SASSA Grant Cancellation”.
• In the “Phone number” field, enter 082 046 8553. This is the official SASSA WhatsApp number for grant enquiries.
• Save the contact.

2. Start a Chat with SASSA:

• Open WhatsApp and find the “SASSA Grant Cancellation” contact you just saved.
• Tap on the contact to open a chat window.

3. Send the Initial Message:

• In the chat window, type the message “Cancel SASSA R350 Grant” and send it.

4. Follow the Prompts:

• You will receive an automated message from SASSA with a list of options.
• Look for the option that says “Cancel my application” and reply with the corresponding number (usually 1 or “reply 1”).

5. Provide Your Details:

• SASSA will ask you to confirm your identity by providing your South African ID number.
• Type your 13-digit ID number and send it in the chat window.
• Next, you will be asked to confirm your registered phone number.
• Type the phone number you used when applying for the SASSA grant and send it again.

6. Receive Confirmation:

• Once you provide both your ID and phone number, you will receive a message confirming your request to cancel the grant.

Congratulations! You have successfully submitted your request to cancel your SASSA grant via WhatsApp.

Method 3. Cancelling Your SASSA Grant via Email

1. Open Your Email Application:

• Locate your email application on your phone or computer. It could be Gmail, Outlook, Yahoo Mail, etc.
• Open a new email by clicking on the “Compose” or “New Email” button.

2. Compose the Email:

• In the “To” field, enter the recipient email address: [email protected].. This is the official SASSA email address for grant enquiries.
• In the “Subject” field, write a clear and concise subject line stating your intention. For example, use “Cancellation of SASSA Grant – [Your Name]”.
• In the email body, politely introduce yourself and state your request to cancel your SASSA grant. Briefly explain the reason for cancellation (optional).
• Most importantly, include the following information in your email:
  • Your SASSA reference number.
  • Your 13-digit South African ID number.
  • The phone number registered with SASSA.

3. Proofread and Send:

• Carefully review your email for any typos or missing information.
• Once everything is correct, click the “Send” button to send your email to SASSA.

Congratulations! You have successfully submitted your request to cancel your SASSA grant via email.

Method 4. Cancel Your SRD Grant via Calling SASSA Helpline

1. Make the Call:

• Pick up your phone and dial the SASSA Grants and Fraud Hotline toll-free number: 0800 60 10 11.
• Be prepared for a wait as the helpline can get busy, especially during peak hours.

2. Listen to the Automated Message:

• Once your call is connected, you will hear an automated message explaining the available options.
• Pay close attention to the instructions. Typically, you’ll need to press a specific key to connect with a representative.

3. Choose the “Talk to a Consultant” Option:

• In most cases, you’ll need to press 1 on your phone keypad to choose the option to speak with a consultant.
• Listen carefully to any further instructions provided by the automated system.

4. Explain Your Request:

• Once you’re connected with a SASSA representative, politely state your request to cancel your SASSA grant.
• The representative may ask you to confirm your identity by providing your ID number and the phone number registered with SASSA.
• Answer their questions clearly and honestly. Explain the reason for cancelling your grant if comfortable (optional).

5. Receive Confirmation:

• The SASSA representative will process your cancellation request and provide you with confirmation.
• Note down any important information they share, such as the expected processing time for your request.

Congratulations! You have successfully submitted your request to cancel your SASSA grant via the SASSA helpline.

It may take up to 7 days for SASSA to review and approve your cancellation request.

You will receive an SMS notification once the process is complete.

Once your request is approved, you will no longer receive any further SASSA grant payments.